Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carl Auclair

Quebec,Canada

Summary

Dependable and solution-focused professional, former member of The Canadian Armed Forces with Top Secret clearance.

Many years of experience in providing technical assistance to clients while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment. Adept at working effectively unsupervised and quickly mastering new skills.

Available to work during weekends as well as holidays.

Overview

19
19
years of professional experience

Work History

ATIS Tech

Department of National Defence
Kingston, Winnipeg, And Shearwater, Canada
07.2002 - 02.2019
  • Executed critical telecommunications and information systems tasks within aerospace operations, ensuring seamless communication and data integrity. Including travelling to various places across Canada for operational short term IT support.
  • Conducted preventive and corrective maintenance on various IT equipment.
  • IT Service Desk ......
  • Handle user inquiries through phone, email, or in-person communications, supplying technical support and troubleshooting assistance.
  • Document and track issues in the service management system, ensuring accurate record-keeping of user interactions and resolutions.
  • Coordinate with IT teams to troubleshoot intricate technical challenges and escalate when required.
  • Provide training and guidance to users on the use of software applications and hardware devices.
  • Track and prioritize service requests to ensure swift response and resolution.
  • Update SOPs while advancing quality of support documentation.
  • Participated in IT projects and initiatives as needed.
  • Oversee life-cycle of materials pertaining to diverse telecommunications and information systems.
  • Collaborated with all levels of command and functional groups, including base level personnel.

Graphic Designer

WBC / Onleyen
Montreal, Canada
09.1999 - 01.2002
  • Designed company logos, letterheads, brochures, presentations, promotional materials, and website elements.
  • Engaged in strategy sessions with clients and teams to determine design needs and deliver tailored creative solutions.
  • Crafted diverse iterations of product designs, successfully managing approval stages for optimal results.
  • Selected fonts, colors, and layouts to enhance project aesthetics.
  • Conducted detailed reviews of finalized materials to eliminate any inaccuracies.

Education

Communications and Electronics - Computer And Information Systems

CFSCE Communications And Electronics
Kingston, Ontario
10-2005

Graphic Design - Digital Communications And Multimedia

Inter-Dec College
Montreal, Quebec
07-1999

Skills

  • IT support
  • Network troubleshooting
  • Technical troubleshooting
  • Equipment maintenance
  • User training
  • Service desk operations
  • Customer service
  • Incident management
  • Teamwork and collaboration
  • Problem solving
  • Analytical and critical thinking
  • Data integrity
  • Attention to detail
  • Computer skills
  • Data entry
  • Research
  • Time management
  • Calm under pressure

Languages

English
First Language
French
Beginner
A1

Timeline

ATIS Tech

Department of National Defence
07.2002 - 02.2019

Graphic Designer

WBC / Onleyen
09.1999 - 01.2002

Communications and Electronics - Computer And Information Systems

CFSCE Communications And Electronics

Graphic Design - Digital Communications And Multimedia

Inter-Dec College

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Carl Auclair