Carl Auclair
Quebec,Canada
Summary
Dependable and solution-focused professional, former member of The Canadian Armed Forces with Top Secret clearance.
Many years of experience in providing technical assistance to clients while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment. Adept at working effectively unsupervised and quickly mastering new skills.
Available to work during weekends as well as holidays.
Overview
19
19
years of professional experience
Work History
ATIS Tech
Department of National Defence
Kingston, Winnipeg, And Shearwater, Canada
07.2002 - 02.2019
- Executed critical telecommunications and information systems tasks within aerospace operations, ensuring seamless communication and data integrity. Including travelling to various places across Canada for operational short term IT support.
- Conducted preventive and corrective maintenance on various IT equipment.
- IT Service Desk ......
- Handle user inquiries through phone, email, or in-person communications, supplying technical support and troubleshooting assistance.
- Document and track issues in the service management system, ensuring accurate record-keeping of user interactions and resolutions.
- Coordinate with IT teams to troubleshoot intricate technical challenges and escalate when required.
- Provide training and guidance to users on the use of software applications and hardware devices.
- Track and prioritize service requests to ensure swift response and resolution.
- Update SOPs while advancing quality of support documentation.
- Participated in IT projects and initiatives as needed.
- Oversee life-cycle of materials pertaining to diverse telecommunications and information systems.
- Collaborated with all levels of command and functional groups, including base level personnel.
Graphic Designer
WBC / Onleyen
Montreal, Canada
09.1999 - 01.2002
- Designed company logos, letterheads, brochures, presentations, promotional materials, and website elements.
- Engaged in strategy sessions with clients and teams to determine design needs and deliver tailored creative solutions.
- Crafted diverse iterations of product designs, successfully managing approval stages for optimal results.
- Selected fonts, colors, and layouts to enhance project aesthetics.
- Conducted detailed reviews of finalized materials to eliminate any inaccuracies.
Education
Communications and Electronics - Computer And Information Systems
CFSCE Communications And Electronics
Kingston, Ontario10-2005
Graphic Design - Digital Communications And Multimedia
Inter-Dec College
Montreal, Quebec07-1999
Skills
- IT support
- Network troubleshooting
- Technical troubleshooting
- Equipment maintenance
- User training
- Service desk operations
- Customer service
- Incident management
- Teamwork and collaboration
- Problem solving
- Analytical and critical thinking
- Data integrity
- Attention to detail
- Computer skills
- Data entry
- Research
- Time management
- Calm under pressure
Languages
English
First Language
French
Beginner
A1
Timeline
ATIS Tech
Department of National Defence
07.2002 - 02.2019
Graphic Designer
WBC / Onleyen
09.1999 - 01.2002
Communications and Electronics - Computer And Information Systems
CFSCE Communications And Electronics
Graphic Design - Digital Communications And Multimedia
Inter-Dec College
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