CARIZZA MANANGUITE
6586 Drummond Rd, Niagara Falls,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and administrative support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Canadian Niagara Hotels
05.2023 - Current
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
Front Desk Agent
Hilton Niagara Falls/Fallsview Hotel and Suites
04.2022 - Current
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Central Reservations Agent
Crown Regency Hotel & Towers
01.2019 - 12.2020
- Maintained expert knowledge of available room types, pricing structures, and promotional offers to optimize revenue generation.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
Front Desk Agent
Nashville Marriott at Vanderbilt University
07.2017 - 07.2018
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Reservations Agent
Castle Peak Hotel Corporation
04.2016 - 01.2017
- Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.
- Assisted in increasing hotel occupancy rates through proactive upselling of rooms, packages, and additional services.
- Developed rapport with guests through personalized interactions, fostering loyalty and encouraging repeat business.
Education
Diploma Degree in Hospitality – Hotel and Restaurant Operations -
Niagara College
Niagara-on-the-Lake, Ontario04.2023
Bachelor of Science - Hospitality Management
University of San Jose-Recoletos
Cebu City, Philippines04.2016
Skills
- Automated Telephone Systems
- Credit and Cash Payments
- Clerical Support
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Administrative Support
- Hospitality Service Expertise
- Reservation Management System
- Detail Oriented
- Hotel software expertise
- Computer skills in Microsoft Word, Excel, and Outlook
- Data Entry
Certification
- Ontario Smart Serve, 10/01/22, 10/01/27
- Food Handlers Certificate, 04/01/22
References
Available upon request.
Languages
English
Full Professional
Timeline
Administrative Assistant
Canadian Niagara Hotels
05.2023 - Current
Front Desk Agent
Hilton Niagara Falls/Fallsview Hotel and Suites
04.2022 - Current
Central Reservations Agent
Crown Regency Hotel & Towers
01.2019 - 12.2020
Front Desk Agent
Nashville Marriott at Vanderbilt University
07.2017 - 07.2018
Reservations Agent
Castle Peak Hotel Corporation
04.2016 - 01.2017
Diploma Degree in Hospitality – Hotel and Restaurant Operations -
Niagara College
Bachelor of Science - Hospitality Management
University of San Jose-Recoletos
- Ontario Smart Serve, 10/01/22, 10/01/27
- Food Handlers Certificate, 04/01/22
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