Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Williams

Redlands

Summary

Dynamic and results-driven professional with extensive experience in high-volume service environments, including Casino Morongo. Proven track record in cash management and exceptional customer service, fostering loyalty through personalized experiences. Skilled in managing large groups while maintaining cleanliness standards, ensuring memorable guest interactions that drive repeat business.

Overview

7
7
years of professional experience

Work History

Cocktail Server

Casino Morongo
09.2024 - 04.2025
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.

Cashier

Morongo Casino
12.2023 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Bartender

Deane's Bar And Thrill
06.2023 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Bartender/Food Server

Bowlero Lanes
06.2021 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Team Member/Fry Cook

In-N-Out Burger
08.2018 - 04.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Education

High School Diploma -

Summit High School
Fontana, CA
04-2019

Skills

  • Cash Management
  • Managing Large Groups
  • Responsible Drinking Education
  • Memory retention
  • Exceptional customer service
  • Cleanliness standards
  • High volume dining

Timeline

Cocktail Server

Casino Morongo
09.2024 - 04.2025

Cashier

Morongo Casino
12.2023 - 09.2024

Bartender

Deane's Bar And Thrill
06.2023 - 10.2023

Bartender/Food Server

Bowlero Lanes
06.2021 - 06.2023

Team Member/Fry Cook

In-N-Out Burger
08.2018 - 04.2021

High School Diploma -

Summit High School

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Carissa Williams