CARISSA THOMAS
Mission,BC
Summary
Passionate about caring for animals. Hands on experience with exotics and wildlife. Dependable volunteer coordinator offering a solid background in volunteer coordination and program management. Accomplished in advancing organizational goals through skill-based volunteer engagement.
Overview
9
9
years of professional experience
Work History
Animal Care Attendant
Langley Animal Protection Society
08.2023 - Current
- Improved animal health by administering medications and vaccinations as per veterinarian''s instructions.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing risk of disease transmission.
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at facility.
- Assisted with successful adoption events, matching animals with suitable forever homes.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with creation of compelling and visually appealing content.
Wildlife Rehabilitation Intern
Wildnorth, Wildlife Rescue
04.2021 - 06.2023
- Coordinate and train helpline advisors of 12,000 wildlife concern calls in 2022
- Managed team of 30-50 volunteers at wildlife rehab facility to carry out regular day to day animal feeding and cleaning duties
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Enhanced volunteer engagement by implementing comprehensive training programs and ongoing support.
- Streamlined volunteer recruitment process for improved efficiency and increased retention rates.
- Promoted organizational values among volunteers by providing resources on mission-driven activities and integrating them into daily tasks within their roles.
- Managed volunteers, ensuring efficient scheduling and effective communication throughout organization.
- Increased community awareness of organization through strategic marketing initiatives and well-planned events.
- Evaluated program effectiveness using regular feedback from volunteers, making necessary adjustments as needed.
- Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
- Collaborated with various departments to identify specific needs for volunteer assistance, matching skills to appropriate opportunities.
- Assisted in creating positive work environment by resolving conflicts between volunteers when necessary while encouraging open communication channels among all parties involved.
Customer Service Coordinator
Ryder
09.2015 - 09.2018
- Scheduled preventative maintenance on all fleet of 400 vehicles and trailers
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Managed supply chain operations effectively by coordinating with suppliers on incoming shipments.
- Proactively communicated potential issues or delays while providing solutions to maintain timeliness.
Education
Bachelor of Science: Biology -
University of Fraser Valley
Abbotsford, BC04.2025
Skills
- Parasite control
- Pet handling
- Animal Nutrition
- Test sample collection
- Motivation and Encouragement
- Volunteer Scheduling
- Marketing strategy
- Volunteer Coordination
- Mission-oriented
- Risk Management
- Social Media
- Problem-Solving
Timeline
Animal Care Attendant
Langley Animal Protection Society
08.2023 - Current
Wildlife Rehabilitation Intern
Wildnorth, Wildlife Rescue
04.2021 - 06.2023
Customer Service Coordinator
Ryder
09.2015 - 09.2018
Bachelor of Science: Biology -
University of Fraser Valley
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