Passionate about caring for animals. Hands on experience with exotics and wildlife. Dependable volunteer coordinator offering a solid background in volunteer coordination and program management. Accomplished in advancing organizational goals through skill-based volunteer engagement.
Overview
9
9
years of professional experience
Work History
Animal Care Attendant
Langley Animal Protection Society
2023.08 - Current
Improved animal health by administering medications and vaccinations as per veterinarian''s instructions.
Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing risk of disease transmission.
Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at facility.
Assisted with successful adoption events, matching animals with suitable forever homes.
Increased brand awareness by developing and implementing effective social media strategies.
Boosted engagement rates with creation of compelling and visually appealing content.
Wildlife Rehabilitation Intern
Wildnorth, Wildlife Rescue
2021.04 - 2023.06
Coordinate and train helpline advisors of 12,000 wildlife concern calls in 2022
Managed team of 30-50 volunteers at wildlife rehab facility to carry out regular day to day animal feeding and cleaning duties
Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
Enhanced volunteer engagement by implementing comprehensive training programs and ongoing support.
Streamlined volunteer recruitment process for improved efficiency and increased retention rates.
Promoted organizational values among volunteers by providing resources on mission-driven activities and integrating them into daily tasks within their roles.
Managed volunteers, ensuring efficient scheduling and effective communication throughout organization.
Increased community awareness of organization through strategic marketing initiatives and well-planned events.
Evaluated program effectiveness using regular feedback from volunteers, making necessary adjustments as needed.
Maintained accurate records of volunteer hours, accomplishments, and areas for improvement to ensure thorough reporting.
Collaborated with various departments to identify specific needs for volunteer assistance, matching skills to appropriate opportunities.
Assisted in creating positive work environment by resolving conflicts between volunteers when necessary while encouraging open communication channels among all parties involved.
Customer Service Coordinator
Ryder
2015.09 - 2018.09
Scheduled preventative maintenance on all fleet of 400 vehicles and trailers
Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
Delivered exceptional customer service by proactively addressing concerns and fostering positive experience throughout all interactions.
Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
Managed supply chain operations effectively by coordinating with suppliers on incoming shipments.
Proactively communicated potential issues or delays while providing solutions to maintain timeliness.
Education
Bachelor of Science: Biology -
University of Fraser Valley
Abbotsford, BC
04.2025
Skills
Parasite control
Pet handling
Animal Nutrition
Test sample collection
Motivation and Encouragement
Volunteer Scheduling
Marketing strategy
Volunteer Coordination
Mission-oriented
Risk Management
Social Media
Problem-Solving
Timeline
Animal Care Attendant
Langley Animal Protection Society
2023.08 - Current
Wildlife Rehabilitation Intern
Wildnorth, Wildlife Rescue
2021.04 - 2023.06
Customer Service Coordinator
Ryder
2015.09 - 2018.09
Bachelor of Science: Biology -
University of Fraser Valley
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