Carissa Shaw
Summary
Enthusiastic and detail-oriented individual seeking a challenging role as a paralegal. Although new to the field, bringing an associates degree and a strong commitment to acquiring the necessary skills and knowledge. Eager to contribute to a legal team by providing dedicated support in legal research, document drafting, and case management. Possess excellent organizational abilities and a keen eye for detail, coupled with a deep respect for confidentiality and ethical standards. Open to comprehensive training and excited about the opportunity to learn and grow within a dynamic legal environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Rogers Bank CSR
Rogers Bank
08.2023 - 12.2023
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Claire's Stores Inc Third Key Manager
Claire's Stores Inc
01.2013 - 01.2015
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts
- Counted registers and cleaned and secured shop at end of shift
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
- Developed professional relationships to improve retention of key customers.
BURROUGHS FAMILY Private Nanny
BURROUGHS FAMILY
03.2010 - 08.2013
- Prepared healthy, age-appropriate snacks and meals
- Monitored schedules to maintain sleeping, eating, and school schedules for children
- Built positive and nurturing environments to support child social and emotional growth
- Organized and cleaned home after activities by picking up toys and straightening up play room.
ANDERSON FAMILY - Private Nanny
ANDERSON FAMILY
04.2011 - 06.2012
- Prepared healthy, age-appropriate snacks and meals
- Monitored schedules to maintain sleeping, eating, and school schedules for children
- Built positive and nurturing environments to support child social and emotional growth
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Zellers Department Store - Cashier Team Lead
Zellers Department Store
01.2007 - 01.2010
- Communicated with customers and team members to solve problems
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns.
Education
ASSOCIATES DEGREE IN LAW (PARALEGAL) - Law Studies
SPROTT SHAW COLLEGE
Maple Ridge, BC10.2021
Skills
- Credit Card Transaction Processing
- Team Goals
- Brand Loyalty
- Process Improvement Initiatives
- Routine Management
- Proper Staffing
- Data Verification
- Store Layouts
- Billing and Payment Processing
- Training and Development
- Customer Focus
- Policy Implementation
- Conflict Resolution
- Written Communication
- Call Center Experience
- Effective Communication
- Decision Making
- Multitasking
- Quality Assurance
- Data Entry
- Account Updating
- Appointment Scheduling
- Data Collection
- Report Generation
- Scheduling
- Complaint Resolution
- Call Management
- Information Security
- Paperwork Processing
- Document Control
- Credit Adjustments
- Technical Support
- Reading Comprehension
- Store Maintenance
- Key Holder Experience
- Documentation
- Money Handling Abilities
- Team Development
- Problem Resolution
- Customer Service
- Clerical Support
- Administrative Support
Languages
English
Native or Bilingual
Hobbies
I read a book a week and enjoy that time to learn and live different lives through words.
Timeline
Rogers Bank CSR
Rogers Bank
08.2023 - 12.2023
Claire's Stores Inc Third Key Manager
Claire's Stores Inc
01.2013 - 01.2015
ANDERSON FAMILY - Private Nanny
ANDERSON FAMILY
04.2011 - 06.2012
BURROUGHS FAMILY Private Nanny
BURROUGHS FAMILY
03.2010 - 08.2013
Zellers Department Store - Cashier Team Lead
Zellers Department Store
01.2007 - 01.2010
ASSOCIATES DEGREE IN LAW (PARALEGAL) - Law Studies
SPROTT SHAW COLLEGE
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