Carissa Morlan
Folsom,CA
Summary
Extensive hospitality and event experience. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with over 25 years of experience in team leadership in the restaurant and hospitality industries. Background includes customer service, management, and restaurant operations. Looking for a position that will showcase years of passion and work ethic, utilize years of experience to promote a brand, and make a positive influence on teammates, co-workers, and the client. Practiced at enhancing community support with forward-thinking strategies and skilled leadership over team and resources. Well-organized, industrious, and dedicated to boosting support to meet expanding requirements.
Overview
25
25
years of professional experience
Work History
General Manager
Willamette Wineworks
09.2022 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented targeted marketing strategies to highlight seasonal offerings and special promotions, driving sales growth.
- Fostered an inclusive work culture within the team by promoting open communication channels which led to higher job satisfaction rates amongst employees.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Event Coordinator
CAL FIRE Benevolent Foundation
03.2017 - Current
- Event coordination for over 250 guest
- Record-breaking funds raised
- Interacted well with board members and customers to build connections and nurture relationships
- Set up and broke down promotional booths and tents, talked to potential customers, and established contacts for successful future promotional events
- Developed and deepened relationships with key customers by closely monitoring projects, providing information, and resolving concerns
- Planned and implemented fundraising events
- Attended events to develop professional network of potential donors
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics, and developing and optimizing informative content
- Determined and recommended methods to address improvement opportunities
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
National Corporate Travel Manager
Lodging Source
07.2019 - 09.2022
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Instrumental in record-breaking company sales
Server
Grasings
04.2019 - 10.2020
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Over 90% customer satisfaction rating
- Checked identification to enforce age requirement for alcoholic beverages
- Performed complete opening, closing, and shift change duties to keep therestaurant working efficiently and teams ready to meet customer needs
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Monitored guests for intoxication and immediately reported concerns to management
- Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
Server-General Manager
California Pizza Kitchen
06.2003 - 09.2019
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Implemented effective operational strategies and built customer and employee loyalty
- Promoted items on beverage lists and restaurant specials
- Ensured that customers had excellent dining experience, prompting them to return and recommend other customers
- Ensured all food was prepared on time and according to specifications
- Monitored cash intake and deposits, ensuring 100% accuracy
- Guided guests through menus while demonstrating thorough knowledge of food, beverages, and ingredients
- Delivered quality service by providing warm and welcoming environment
- Maintained high standards of cleanliness and sanitation
- Greeted guests at their tables, explained menu selections, and made recommendations for food and beverages
Event Coordinator & Assistant Manger
7th & Dolores
06.2018 - 01.2019
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
- Coordinated schedules and timelines for all events
- Accurately calculated and processed expenses during and after events
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking, and event promotions
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, rehearsal, ceremonies, and receptions
- Supervised all areas of the restaurant so that it always looked clean and well-maintained
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Updated daily logs, computer tracking systems, and other relevant documentation
- Maintained an atmosphere of enthusiastic customer service
Education
Cosmetology License -
Milan Institute Fresno, California
Fresno, CA2008
High School Diploma - undefined
Madera High School
Madera2000
Skills
- Strong leader
- Dynamic, positive, professional
- Strong work ethic
- Conflict resolution techniques
- Hospitality Enthusiast
- Service-oriented
- Passion for customer satisfaction
- Results-oriented
- Branding
- Event planning
- Multitasking
- Problem-solving
- Quick learner
Affiliations
- Member, No One Left Behind, 2017 to Current
Timeline
General Manager
Willamette Wineworks
09.2022 - Current
National Corporate Travel Manager
Lodging Source
07.2019 - 09.2022
Server
Grasings
04.2019 - 10.2020
Event Coordinator & Assistant Manger
7th & Dolores
06.2018 - 01.2019
Event Coordinator
CAL FIRE Benevolent Foundation
03.2017 - Current
Server-General Manager
California Pizza Kitchen
06.2003 - 09.2019
Cosmetology License -
Milan Institute Fresno, California
High School Diploma - undefined
Madera High School
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