Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Carissa Lopez

San Diego

Summary

Customer-savvy & accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Overview

5
5
years of professional experience

Work History

Front of House Staff

Karl Strauss Brewing Company
01.2024 - Current
  • Established a welcoming atmosphere by greeting each guest warmly.
  • Performed several different front-of-house placements, including bartending, table service, food running, and hosting.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Obtained California Food Handlers Certification and a Responsible Beverage Service Certification.

Assistant Store Manager

Volcom
08.2022 - 04.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Assistant Store Manager

Hot Topic
10.2020 - 12.2021
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Associate of Arts - History

Irvine Valley College
Irvine, CA
05-2025

Skills

  • Retail experience
  • Staff training and development
  • KPI analysis
  • Store operations
  • Marketing strategies

LANGUAGES

Fluent in English.

Timeline

Front of House Staff

Karl Strauss Brewing Company
01.2024 - Current

Assistant Store Manager

Volcom
08.2022 - 04.2023

Assistant Store Manager

Hot Topic
10.2020 - 12.2021

Associate of Arts - History

Irvine Valley College

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Carissa Lopez