Carissa Jones
Susanville
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Northeastern Rural Health Clinics
01.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Retail Sales Associate
T-Mobile
02.2022 - 12.2022
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
Property Manager
MBS Properties
07.2021 - 12.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Office Technician
California Correctional Center
03.2020 - 03.2021
- Verified data entered into database by reviewing, correcting and deleting data.
- Prepared data by compiling and sorting information.
- Prepared reports, correspondences and other required documentation for the Facility's Captain.
- Assisted the Facility's Captain and Associate Warden in daily tasks to ensure policies and safety protocols were met.
- Compiled, dispersed, sorted, and filed monthly audit binders.
- Answered phone calls.
- Took inventory of and ordered supplies.
- Carried out day-day-day duties accurately and efficiently.
Front Desk Clerk
Red Lion Inn And Suites
01.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Resolved service-related problems and documented actions in system.
Customer Service Representative
Turning Point For God
03.2017 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
Sales Associate
Hot Topic
06.2012 - 01.2014
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Associate of Arts - Film Production
Grossmont College
El Cajon, CA06.2017
High School Diploma -
Steele Canyon High School
Spring Valley, CA06.2014
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Paperwork Processing
Timeline
Customer Service Representative
Northeastern Rural Health Clinics
01.2023 - 05.2023
Retail Sales Associate
T-Mobile
02.2022 - 12.2022
Property Manager
MBS Properties
07.2021 - 12.2021
Office Technician
California Correctional Center
03.2020 - 03.2021
Front Desk Clerk
Red Lion Inn And Suites
01.2019 - 03.2020
Customer Service Representative
Turning Point For God
03.2017 - 10.2017
Sales Associate
Hot Topic
06.2012 - 01.2014
Associate of Arts - Film Production
Grossmont College
High School Diploma -
Steele Canyon High School
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