Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carissa Jaques

Lake Country,BC

Summary

Dedicated professional with extensive experience in cleaning and customer service, including a role at H&L Condo Services. Proven ability to enhance client satisfaction through meticulous sanitization and organization. Skilled in chemical handling and fostering strong relationships, ensuring a high standard of quality and reliability in all tasks.

Knowledgeable owner operator with background in maintaining high standards of cleanliness and organization. Successfully managed variety of cleaning tasks, ensuring pristine environments for clients. Demonstrated reliability and attention to detail, consistently exceeding client expectations.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Professional House Cleaner

Self-employeed
06.2015 - Current
  • Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
  • Wiped walls, decoration, and appliances.
  • Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
  • Managed workload across numerous houses and satisfied customer needs for cleaning standards and details.
  • Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
  • Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
  • Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
  • Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
  • Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
  • Provided flexible scheduling options for clients, ensuring timely completion of all tasks without compromising quality.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
  • Dusted picture frames and wall hangings with cloth.

House Cleaner

H&L Condo Services
04.2013 - 06.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Emptied trashcans and transported waste to collection areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Washed and put away kitchen dishes, utensils and glassware.

Sales Associate

Gescan
01.2010 - 04.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Collaborated with team members to achieve monthly sales targets.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Warehouse Worker

WESCO
04.2012 - 06.2012
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.

Education

No Degree - Nursing Unit Assistant

Okanagan College
Kelowna, BC
06-2014

High School Diploma -

Penticton Secondary School
Penticton, BC
06-2005

Skills

  • Chemical handling
  • Dusting and polishing
  • Bathroom sanitization
  • Sanitizing skills
  • Organizational growth
  • Teamwork
  • Customer service
  • Customer service-focused
  • Multitasking and organization
  • Detail-oriented
  • Quality assurance
  • Hardworking

Certification

  • Nursing Unit Assistant Training - 9 month Course

Timeline

Professional House Cleaner

Self-employeed
06.2015 - Current

House Cleaner

H&L Condo Services
04.2013 - 06.2016

Warehouse Worker

WESCO
04.2012 - 06.2012

Sales Associate

Gescan
01.2010 - 04.2013

No Degree - Nursing Unit Assistant

Okanagan College

High School Diploma -

Penticton Secondary School

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Carissa Jaques