Carissa Hickson
Peterborough
Summary
Motivated professional with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
7
7
years of professional experience
Work History
Teacher
PVNCCDSB
04.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Manage classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhance classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintain accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Server
Stacked
05.2023 - 02.2024
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Processed guest payments, including offering itemized receipts for items ordered, running credit card transactions, and calculating change for cash payments
- Recorded or memorized orders, entered into computer system, and followed up with kitchen staff to foster timely delivery
- Adhered to state liquor regulations to serve alcohol safely
- Memorized menu additions, changes and limited offerings
Supply Teacher
Thames Valley District School Board
01.2023 - 06.2023
- Facilitated lively classroom discussions while serving as mediator
- Maintained bright, organized and well-kept classroom
- Planned lessons to meet learning needs of groups and individuals
- Taught classes to students at varying levels of attainment
Confined Space Rescue Technician
NATT Safety Services
06.2020 - 04.2021
- Evaluated emergency scenes to assess injuries and request necessary resources
- Addressed hazardous situations to determine strategy for investigating, suppressing, or extinguishing fires
- Maintained level of physical fitness required to carry out firefighting duties
Server
The Pizza Factory
04.2019 - 09.2019
- Entered orders into computer system to coordinate with kitchen staff
- Minimized complaints by keeping drinks full and delivering correct orders
- Advised customers on proper wine and liquor pairings for different foods
Server
East Side Mario's
05.2018 - 09.2018
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Supported team consistently, helping with hostess, food delivery and bussing needs
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Took accurate notes detailing customer orders
- Reconciled cash tills from dining sales as part of closing duties
Education
B.Ed Primary/Junior French Immersion - Education
Western University
London, Ontario04.2024
Bachelor of Arts (B.A.) - French & Psychology
Western University
London, Ontario06.2021
High School - undefined
Lakefield College School
Lakefield, Ontario06.2017
Skills
Strong work ethic
Exceptional customer service
Guest engagement
Team collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Teacher
PVNCCDSB
04.2024 - Current
Server
Stacked
05.2023 - 02.2024
Supply Teacher
Thames Valley District School Board
01.2023 - 06.2023
Confined Space Rescue Technician
NATT Safety Services
06.2020 - 04.2021
Server
The Pizza Factory
04.2019 - 09.2019
Server
East Side Mario's
05.2018 - 09.2018
High School - undefined
Lakefield College School
B.Ed Primary/Junior French Immersion - Education
Western University
Bachelor of Arts (B.A.) - French & Psychology
Western University
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