Carissa Harkness
Meadow Lake,SK
Summary
Customer oriented team member with strong background in customer service. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to leaving a great, lasting impression.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Woodland Inn
01.2020 - Current
- Responsible for operating industrial appliances, assisting with kitchen and laundry duties, as well preparing items for our continental breakfast.
- Handling guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Proficient use of internal software to process reservations, check-ins and check-outs.
- Monitoring front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developing strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Responsible for keeping the lobby and breakfast areas clean, tidy and sanitized.
Hotel Housekeeper
Woodland Inn
01.2019 - 01.2020
- As a housekeeper at Woodland, I was responsible for performing a variety of cleaning tasks in a timely manor with minimal supervision.
- It was my responsibility to keep the rooms clean and up to managements exceptional standards, ensuring guests have a comfortable stay.
Recycling Technician
Sarcan
05.2014 - 09.2018
- At Sarcan, I was responsible for keeping the work environment clean and sanitary as well as providing exceptional costumer service.
- I also learned how to work at a fast and effective pace with minimal supervision.
- Often worked in pairs, ensuring the ability to be a strong team player.
Cashier
Extra Foods
10.2013 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
2012
Skills
- Fast learner
- Strong team player
- Ability to work with minimal supervision
- Ability to work well in a fast paced environment
- Proficient with Microsoft, internet and social media
- Excellent customer service
- Problem solving, organization, time management, etc
Languages
English
Full Professional
References
Available Upon Request
Certification
Food Handler Certification
Timeline
Front Desk Clerk - Woodland Inn
01.2020 - Current
Hotel Housekeeper - Woodland Inn
01.2019 - 01.2020
Recycling Technician - Sarcan
05.2014 - 09.2018
Cashier - Extra Foods
10.2013 - 04.2014
Napanee District Secondary School - ,