Carissa Felix
Rialto
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Providence St. Joseph Heritage Medical Group. Excelled in enhancing team productivity and customer satisfaction through innovative workflow solutions and effective problem-solving. Skilled in training and mentoring, with a keen focus on achieving operational excellence and maintaining high privacy standards.
Overview
5
5
years of professional experience
Work History
Supervisor Clinic Operations
Providence St. Jude Heritage Medical Group
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Distribution Clerk
Providence St. Joseph Heritage Medical Group
11.2020 - 08.2021
- Received, sorted, and distributed packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Worked with department managers to improve efficiency by standardizing and centralizing procedures, resources, etc.
Medical Office Receptionist
Providence St. Joseph Heritage Medical Group
02.2020 - 11.2020
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Bachelor of Arts - Psychological Sciences
California State University, San Marcos
San Marcos, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
Timeline
Supervisor Clinic Operations
Providence St. Jude Heritage Medical Group
08.2021 - Current
Distribution Clerk
Providence St. Joseph Heritage Medical Group
11.2020 - 08.2021
Medical Office Receptionist
Providence St. Joseph Heritage Medical Group
02.2020 - 11.2020
Bachelor of Arts - Psychological Sciences
California State University, San Marcos
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