Carissa Cuellar
Arroyo Grande
Summary
Versatile professional specializing in customer service and patient care within dynamic environments. Possesses strong communication skills and meticulous attention to detail, contributing to high levels of customer satisfaction and safety compliance. Experienced in training new team members and improving operational processes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Shell Beach Brewhouse
Shell Beach
05.2021 - Current
- Delivered exceptional customer service in high-volume restaurant and bar settings, enhancing guest experiences.
- Assist guests in order selection and respond to inquiries regarding meal preparation and service.
- Prepared cocktails and beverages while maintaining speed and attention to detail.
- Ensured compliance with alcohol service laws and safety regulations.
- Ensured smooth service and high customer satisfaction during peak hours, contributing to a positive dining atmosphere.
- Handled cash, card transactions, and balanced register accurately.
- Advanced from Host and Food Runner to Server/Bartender, reflecting strong performance and dedication.
Newborn Hearing Screener
Halo Unlimited, Inc.
San Luis Obispo
11.2022 - 10.2024
- Conducted hearing screenings for newborns using specialized audiology equipment.
- Documented results and maintained detailed records of each screening session.
- Educated parents on hearing health and the importance of early detection.
- Trained and mentored new screeners on best practices and procedures.
- Coordinated follow-up appointments for infants requiring further evaluation or care.
- Followed hospital safety, sanitation, and HIPAA guidelines.
Host/Cashier/Food Prep
Palo Mesa Pizza
Arroyo Grande
03.2019 - 05.2021
- Operated cash register, handling money transactions accurately and efficiently.
- Experience operating POS systems.
- Answer phone calls, take orders and keep track of current wait times.
- Prepare and process pizza and other food orders.
- Experienced customer service skills.
- Excellent ability to multitask and prioritize in a fast-paced environment.
- Intercompany supply fulfillment.
Education
Registered Nursing -
Fresno City College
Fresno, CA12-2027
Pre-Nursing Associate in Science -
Cuesta College
San Luis Obispo, CA05-2024
High School -
Arroyo Grande High School
Arroyo Grande, CA06-2021
Skills
- Customer service
- Effective communication
- Team collaboration
- Multitasking and organization
- Attention to detail
- Strong work ethic
- Patient care
- Medical documentation
Certification
- ServSafe Food Handler Certification
- California Responsible Beverage Service Certification
- BLS Provider Certification
Timeline
Newborn Hearing Screener
Halo Unlimited, Inc.
11.2022 - 10.2024
Server/Bartender
Shell Beach Brewhouse
05.2021 - Current
Host/Cashier/Food Prep
Palo Mesa Pizza
03.2019 - 05.2021
Registered Nursing -
Fresno City College
Pre-Nursing Associate in Science -
Cuesta College
High School -
Arroyo Grande High School