Carissa Artero

Everhart Cellars

Pilot Hill

09.2013 - Current

Managed daily operations of tasting room and staff scheduling.
Trained and mentored new team members on customer service standards.
Developed engaging wine tasting experiences for guests and clubs.
Oversaw inventory management and ordering of wine and merchandise.
Coordinated events and private tastings to enhance guest engagement.
Ensured compliance with health and safety regulations in the tasting area.
Built relationships with customers to promote loyalty and repeat visits.
Resolved any customer complaints or issues promptly and professionally.
Collaborated with winemakers to effectively showcase new releases during tastings.
Trained staff on customer service standards and proper pouring techniques.
Analyzed monthly reports of sales figures from the tasting room's POS system.
Assisted with merchandising displays throughout the tasting room.
Ensured that all employees adhered to safety protocols while working in the tasting room.
Developed and implemented tasting room sales strategies to increase revenue.
Provided exceptional customer service to create a positive experience for guests.
Responded promptly to customer inquiries via phone or email regarding wines or services offered.