Carisa Sun
Tulare
Summary
Dynamic customer service manager with over five years of experience enhancing customer satisfaction through efficient problem-solving and process improvements. Skilled in team leadership and training, with a focus on delivering exceptional service and operational excellence.
Overview
15
15
years of professional experience
Work History
Process Assistant
Amzon
Visalia
06.2024 - Current
- Assisted in processing incoming packages for efficient workflow management.
- Engaged in continuous improvement initiatives to enhance process efficiency.
- Supported training of new employees on operational procedures and safety protocols.
- Maintained a clean and organized work environment to promote safety and productivity.
- Provided support to team members in resolving process-related issues.
- Assisted in the development of efficient and effective process protocols.
Customer Service Manager
Five Below
Tulare
05.2019 - 06.2024
- Managed daily operations of customer service team in a fast-paced retail environment.
- Implemented new processes to improve response times for customer inquiries and issues.
- Resolved escalated customer complaints with effective problem-solving strategies and empathy.
- Led staff meetings to discuss goals, share updates, and foster a positive work culture.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Store Manager
Dollar General
Visalia
03.2014 - 10.2015
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored staff to improve customer service and operational efficiency.
- Developed staff schedules to optimize coverage during peak hours and events.
- Conducted regular audits of cash handling procedures for accuracy and compliance.
- Coordinated promotional events to increase store traffic and engagement with customers.
- Managed inventory tracking and physical inventory counts to minimize loss.
Store Manager
Family Dollar
Tulare
05.2010 - 03.2014
- Supervised daily store operations and ensured adherence to company policies.
- Conducted regular audits of cash handling procedures for accuracy and compliance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
High School Diploma -
Tulare Union
Tulare 06-2002
Skills
- Process optimization and workflow management
- Package handling and operational procedures
- Safety protocols and customer service
- Conflict resolution and problem solving
- Management support
Timeline
Process Assistant
Amzon
06.2024 - Current
Customer Service Manager
Five Below
05.2019 - 06.2024
Store Manager
Dollar General
03.2014 - 10.2015
Store Manager
Family Dollar
05.2010 - 03.2014
High School Diploma -
Tulare Union
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