Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carina Santos

Lake Forest,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Bartender/ Server

Rush Bar & Grill
01.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Appraiser Trainee

Madeline Eisenhower
03.2021 - 10.2021
  • Conducted field inspections and collected relevant data to support property valuation conclusions.
  • Improved property valuation accuracy by conducting thorough research and analysis of market data.
  • Assisted senior appraisers in completing appraisal reports for residential properties.
  • Attended industry conferences and workshops, staying current on best practices and emerging trends in the field.

Hostess

BRIO
01.2020 - 03.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Assistant Manager

Cali Blue
10.2018 - 03.2019
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Cashier, Expo

Wing Stop
07.2016 - 09.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science - Organizational Communication

California State Polytechnic University, Pomona
Pomona, CA
05.2024

Associate of Arts - Communication Studies

Santiago Canyon College
Orange, CA
06.2022

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Memory retention
  • Microsoft PowerPoint
  • Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Bartender/ Server

Rush Bar & Grill
01.2022 - Current

Appraiser Trainee

Madeline Eisenhower
03.2021 - 10.2021

Hostess

BRIO
01.2020 - 03.2021

Assistant Manager

Cali Blue
10.2018 - 03.2019

Cashier, Expo

Wing Stop
07.2016 - 09.2017

Bachelor of Science - Organizational Communication

California State Polytechnic University, Pomona

Associate of Arts - Communication Studies

Santiago Canyon College

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Carina Santos