Carina Ramirez

When I first started working for Casa Diaz I was a server for about 3 years. As time went on I showed my skills in Hosting, Serving, Food Running, Bartending and most importantly Managing the restaurant. I have always been told I have wonderful customer service. I also enforced customer service standards and resolved customer problems to uphold quality service and standards. Before I started managing I trained team members in order to perform and to improve their job performance. I have always provided leadership during times of organizational change or crisis. situations. I ensured compliance with health regulations through regular inspections. Completed a health inspection walk-through until Owner arrived at the restaurant. I'm a great problem solver and know how to take control and make everyone feel comfortable. My great managing skills have always been applied and shown in my previous jobs. Customers always tell me that i make their day with my big smile and great attentive customer service. I have great communication skills not only with customers but with my acquaintances and employer. I have proven to always been there when needed even if off schedule. I have managed for about 2 years at Casa Diaz and have done an impeccable job in controlling the restaurant front and back of the house. I over see daily restaurant operations to ensure smooth service and customer satisfaction.

Maintained files and documents to ensure efficient information retrieval. Coordinated communication between departments and external partners. Managed incoming calls and directed inquiries. Assisted in ordering office supplies and maintaining inventory levels. Developed office procedures to enhance workflow efficiency.

Maintained filing systems for confidential documents and organized files for easy retrieval. Managed credit and loan forms for the office and assisted with application processing on the computer. Produced and distributed multimedia communications. Handled mail and fax distribution while presenting a welcoming demeanor to the community.

• Managed daily office operations and maintained organized filing systems.
• Coordinated communication between departments and external vendors.
• Scheduled appointments and meetings for management staff efficiently.

I trained new cashiers on register operations and company policies for optimal performance. I also Resolved customer complaints promptly, maintaining a positive store environment. We communicated daily goals and updates to the team to enhance collaboration and focus.

Managed cash drawer, ensuring accurate cash handling and balancing at shift end to maintain financial integrity.

I performed the daily opening and closing procedures for the store. I also

maintained a clean work environment by sweeping floors and wiping down counters regularly. Would also help clean the restrooms. I have always been a team player and I have always liked to go above and beyond. I always answered customers' questions and provided store information. I support our team when necessary, such as stocking shelves or bagging groceries. I don't have to be told to get it done if i see it needs to get done I get it done.