Carina Pitoscia
Ile Bizard,Quebec
Summary
Driven, bilingual Client Success and Account Manager, who excels in sales, product management and brand development, with a strong focus on execution, negotiation, customer service and communications for over 20 years. Known as an energetic, self-starter and innovative thinker, who can prioritize a demanding workload. I value teamwork, demonstrating very fast learning and adaptability skills, coupled with creative problem-solving skills and a decisive, confident and flexible leadership style. Dynamic Client Success Manager offering 20 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
20
20
years of professional experience
Work History
Online Marketing and Client Success Manager
MRM Online Marketing
01.2018 - Current
- Responsible for communicating between merchants and payment processors
- Gathering all pertinent information required for the acquisition of merchant accounts
- Ensure Health of accounts by performing daily maintenance of chargeback analytics, fraud prevention, and risk management
- Overseeing new business development and customer service
- Address problems, and liaise with accounting, various service merchants, and advertisers to ensure total merchant satisfaction
- Responsible for merchant monthly reporting
- Liaise between processors and traffic partner
- Understand clients needs, understand their vision for the success of their business, and provide solutions when and where required
- Ensure that that best practices were adhered to in creation of sites, and placement of products.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Negotiated contract terms with clients, balancing their needs with company goals to achieve mutually beneficial outcomes.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
Salesforce Data Analyst
Cansel
01.2016 - 01.2018
- Analyzed data entered by all Salesforce users
- Ensured that the quality of data entered was accurate and ran accordingly to best practices as outlined in the Data Governance manual
- Updated sales category assignments and sales forecasts using Data Import Wizard, and Data Loader
- Troubleshoot Salesforce issues logged in Zendesk, and Jira by various SFDC Org users
- Updated consumer and user information in Salesforce as needed or requested
- Managed, created, and updated SFDC user roles as requested or needed
- Ran and created basic reports for users to customize and create dashboards
- Reconciled Can Net user's billing frequency
- Day to Day data quality checks for Can-Net accounts and Can-Net subscriptions
- Scrubbed and cleansed account parent-child relationships in Pivot for Can-Net
- Updated SAP and Salesforce with customer warranty data
- Scrubbed and cleansed account parent-child relationships
- Updated various user templates
- Updated Rogers and Bell Portals with all relevant information about customer SIM cards
- Consolidated and reconciled customer Can-Net subscriptions.
Founder
thekidzscene.com
01.2015 - 01.2017
- Created a business plan for the launch of the site
- Performed market research analyses to support go-to-market strategy
- Sourced products and brands sold on the website
- Designed and created e-commerce website
- Implemented and oversaw all promotion and brand activities
- Established profitable goals by month, season, and year via forecasting
- Responsible for inventory, stock levels, and logistics
- Created compelling and engaging marketing strategies using social media platforms
- Oversaw business development and customer service management
- Established and set strategic pricing
- Developed online and department store business for Hudson's Bay across divisions
- Generated 8 million in annual sales, gross receipts of over $12 million for NYDJ, and increase revenue by 115%
- Analyzed business by account, and door
- Recommended future sales and Inventory adjustments
- Directed buyers on problematic locations and how to capitalize on future growth opportunities
- Collaborated with buying team in the selection of in-season trend-right products
- Chased opportunities to offset liabilities to grow a healthy business to achieve short- and long-term goals
- Merchandised, selected, and assorted product line of premium denim and separates presented by NYDJ corporate twice yearly in Los Angeles for Canadian Market
- Implemented and oversaw all promotion, brand activities, and strategies for The Hudson Bay Company to establish and maintain brand presence
- Collaborated with NYDJ corporate marketing team to create compelling and engaging sales support material to enhance sell-in and pull-through of products and promotion
- Coordinated sample assortment for the sales team and developed pricing and mark-down structure for seasonal goods
- Provided leadership to the sales team, and support as needed to the retail analyst.
Sales and Brand Manager/ Retail Brand Manager
John Warren Imports
01.2010 - 01.2015
- Supported retailers by visiting their premises, to ensure merchandising and product selection was on par with increasing sales and brand awareness, as well as providing product knowledge on seasonal goods
- Research and seek new potential products/lines for import and distribution.
Account Manager/ Division Head
Sece Apparel
01.2007 - 01.2010
- Developed and managed retail store business across all product commodities, doubling annual sales and gross receipts
- Proposed seasonal financial plans by account
- Analyzed style selling on a weekly basis in order to drive additional sales, forecast accurate markdowns, and manage potential inventory liabilities
- Monitored all sales samples and PR samples
- Assembled line sheets/ Look Book across all designated lines
- Provided product knowledge, ensuring the highest level of customer service
- Researched and sourced new business
- Managed and mentored 2 associate account executives
- Developed pricing structure for seasonal goods.
International Sales Representative
Parasuco Jeans Inc.
01.2002 - 01.2007
- Developed and managed international retail stores and distributors
- Maintained existing accounts and acquired fresh outlets for our product in the international market
- Reviewed business performance, produced sales forecasts, and individual budgets
- Implemented sales growth strategies determined by product development staff
- Represented company in US trade shows
- Formulated weekly sales updates and reports
- Cross functional relationships with finance and traffic team
- Promoted 4 times throughout tenure.
Retail Sales Representative
Chanel
01.1997 - 01.2002
Education
D.E.C Fashion Marketing -
Lasalle College
Skills
Business developmentVerbal and written communicationRevenue growthDeveloping partnerships
Telephone Etiquette
Customer service and support
Client Engagement
Deadline-oriented
Client Education
Customer Satisfaction
Sales expertise
CRM Software
Sales Support
Customer Account Management
Customer Relationship Building
Sales proficiency
Additional Information
In Process of obtaining Salesforce Admin Certification. Currently at Ranger badge level.
Timeline
Online Marketing and Client Success Manager
MRM Online Marketing
01.2018 - Current
Salesforce Data Analyst
Cansel
01.2016 - 01.2018
Founder
thekidzscene.com
01.2015 - 01.2017
Sales and Brand Manager/ Retail Brand Manager
John Warren Imports
01.2010 - 01.2015
Account Manager/ Division Head
Sece Apparel
01.2007 - 01.2010
International Sales Representative
Parasuco Jeans Inc.
01.2002 - 01.2007
Retail Sales Representative
Chanel
01.1997 - 01.2002
D.E.C Fashion Marketing -
Lasalle College