Summary
Overview
Work History
Education
Skills
Timeline
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Carina Palma

North York,ON

Summary

Motivated and dedicated with over 6 years of experience in hospitality, costumer service, and safety. Analyze situations , listen effectively, and communicate clearly. Calm and Professional Under Pressure, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Sun Life
Toronto, ON
01.2021 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Educated customers on company systems, form completion and access to services.

Waitress

Exalta
Brampton, ON
01.2019 - 03.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Sales Representative

Canadian Tire
Brampton, ON
09.2016 - 01.2019
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Provided positive first impressions to welcome existing, new and potential customers.

Education

Diploma - Personal Support Worker

Education Plus Canada
North York
09.2021

Skills

  • Pattern Recognition
  • Team Player
  • Safety Knowledge (concerns & hazards)
  • hard working and highly motivated
  • Friendly ,positive attidude
  • Efficient and Detail-Oriented

Timeline

Call Center Representative

Sun Life
01.2021 - Current

Waitress

Exalta
01.2019 - 03.2021

Sales Representative

Canadian Tire
09.2016 - 01.2019

Diploma - Personal Support Worker

Education Plus Canada

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Carina Palma