Carina Mia Co
Toronto
Summary
Highly analytical and effective communicator with exceptional teamwork skills and a demonstrated ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Possesses a positive attitude and strong commitment to continuous learning and growth, ready to make a valuable impact in any organization.
Overview
12
12
years of professional experience
Work History
Casino Shift Manager
Pickering Casino Resort
11.2021 - Current
- Recruitment and Development
- Ensures prompt and discreet notification to appropriate management or any observation of illegal acts or internal ethics violation
- Coordinated incident response efforts alongside security personnel in order to maintain safety for both guests and employees during critical situations.
- Maintained strict compliance with gaming regulations by conducting regular audits and addressing any discrepancies swiftly.
- Enhanced customer experience by effectively managing casino floor operations and overseeing a team of shift supervisors.
- Managed financial transactions accurately, including daily cash reconciliations and bank deposits, ensuring proper accounting practices were adhered to at all times.
- Streamlined communication within the team through consistent pre-shift meetings, resulting in better coordination among employees.
Training Coordinator
Pickering Casino Resort
07.2019 - 07.2020
- Monitors Trainees attendance, addresses attendance concerns, and verifies time sheet.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
Table Games Supervisor
Casino Woodbine
07.2017 - 07.2018
- Supervising gaming floor
- Provide recognition and improvement coaching for team members in accordance with the company policy
- Driving improvement in service and procedure through staff development and training programs
- Conduct performance reviews, employee coaching and counseling and team building.
Slot attendant
Casino Rama Resort
05.2012 - 05.2017
- Executes friendly, fast, and flawless slot service to casino guests
- Reports any other problems in the machines or progressive systems to a Slot Supervisor
- Maintains monetary and paperwork accuracy within department standards
- Complete non-complex repair of gaming machines, primarily bill feed and ticket printer
- Responsible for paying Jackpots and inputting payout more than $2500 to RTMS.
Education
No Degree - Medical Laboratory Assistant
Centennial College
Toronto, ON04.2015
Skills
Guest Relations
Team Management
Problem-Solving
Time Management
Problem-solving abilities
Multitasking
Excellent Communication
Organizational Skills
Incident Reporting
Policy Enforcement
Teamwork and Collaboration
Customer Service
Community Service
ospca (Ontario Society of the prevention of cruelty to ANIMALS), 02/18, 12/19
Languages
English
Full Professional
Timeline
Casino Shift Manager
Pickering Casino Resort
11.2021 - Current
Training Coordinator
Pickering Casino Resort
07.2019 - 07.2020
Table Games Supervisor
Casino Woodbine
07.2017 - 07.2018
Slot attendant
Casino Rama Resort
05.2012 - 05.2017
No Degree - Medical Laboratory Assistant
Centennial College
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