Summary
Overview
Work History
Skills
Languages
Education Highlights
Timeline
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Carina Hernandez De Simone

Summary

Dedicated and focused professional familiar with hotel operations and hospitality services. Passionate to work in multicultural environments, continuously looking for learning and growing opportunities.

Overview

2
2
years of professional experience

Work History

Housekeeping Supervisor

Hotel St. Paul
09.2023 - 01.2024
  • Coordinate and supervise the daily operations and special projects between all the staff members (room attendant, supervisors and houseman) including the cleanliness of all guest rooms and public areas.
  • Managing inventory, placed orders for all housekeeping supplies, amenities and equipment.
  • Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests.
  • Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
  • Payroll, weekly schedule, controlling absents and performance evaluations.
  • Training the new staff to ensure the work is done according to hotel standards respecting the safety protocols.
  • Address and resolve customer complaints and requests related to cleaning services.
  • Coordinated cross-departmental projects with other supervisors (grand menage, furniture replacements, specials cleaning).

Housekeeping Supervisor - Temporary Position

Hotel Gault
07.2023 - 09.2023
  • Detailed inspection of the rooms, according to the high standards of the hotel.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Opening and generated reports of the rooms to be cleaned by the housekeepers according to the priority.
  • working with systems like Hotello and Dayforce
  • Manage supplies inventories and storages.
  • Coordinate with the houseman in duty the daily tasks.
  • Strong, detail oriented and personalized customer service.
  • Turndown service

Housekeeping Supervisor

Hotel Faubourg Montreal
09.2022 - 07.2023
  • Verify that all the rooms have been cleaned according to the standards of the hotel
  • Opening, closing, and all the shift reports needed (Opera).
  • Generate the schedules for the housekeepers according to the availability of the hotel
  • Manage the inventory of the rooms along with the Front Desk
  • Coordinate the houseman staff in their duties such as restocking the linen rooms and the cleaning services in the hotel.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.

Housekeeper/Room attendant

Le Centre Sheraton
05.2022 - 10.2022
  • Responsible for keeping the hotel rooms cleaned and tidy
  • That includes changing the linen of guest rooms and guest bathrooms
  • Make the guest room beds and check that guests have the supplies they need, and topping up those that are missing
  • Keep the cleaning equipment up to date.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Skills

  • Time Management & department coordination
  • Decision-Making
  • Organized & detail-oriented
  • Teamwork
  • Communication & Empathy
  • Trustworthy & Problem-solving
  • Opera, Hotello, Dayforce, Roomcheking, Microsoft
  • Experience in unionized and non- unionized environment

Languages

English
Full Professional
French
Professional Working
Spanish
Native or Bilingual

Education Highlights

  • 2021-2023: AEC in Business Administration & Commerce - Canada College - Montreal, Quebec, Canada
  • 2003-2010: Master's degree: Notary Public: Legal Studies - Universidad de la República - Montevideo, Uruguay
  • 2020-2021: Business Administration - IBEC Institute - Montevideo, Uruguay - (Human Resources, Marketing, Strategy, Economy, Accountant, Quality Assurance and ISO Standards)
  • 2020-2021: International Commerce and Logistics - BIOS Institute - Montevideo, Uruguay

Timeline

Housekeeping Supervisor

Hotel St. Paul
09.2023 - 01.2024

Housekeeping Supervisor - Temporary Position

Hotel Gault
07.2023 - 09.2023

Housekeeping Supervisor

Hotel Faubourg Montreal
09.2022 - 07.2023

Housekeeper/Room attendant

Le Centre Sheraton
05.2022 - 10.2022

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Carina Hernandez De Simone