- Cooking
- Gym Workouts
- Fashion
- Drawing and Painting
- Documenting and sharing travel experiences
Carin Mansour
Oakville,Canada
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tiketfix
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Waitress
Wimpy's Diner
04.2023 - 01.2024
- Worked part-time while studying for NCA examinations
- Gained a multitude of transferable skills such as customer service, problem solving and strong communication skills
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Trained new waitstaff on proper food handling, customer service and safety procedures
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant
Law Clerk
Goodman Elbassiouni LLP
08.2022 - 03.2023
- Responsible for the intake procedure as well as requesting productions/case management for a large number of clients
- Maintained calendars for a two-person team by updating and entering discovery/mediation dates and meetings
- Drafted and filed legal documents such as an affidavit of documents, notice of examination and trial records
- Met with clients on legal team's behalf to gather case information and discuss upcoming litigation
Internship Student
John Delaney & Co
01.2022 - 06.2022
- Sorted, organized, and maintained files
- Transcribed audio and video recording in relation to various cases
- Executed record filing system to improve document organization and management
Pro Bono
Welfare Appeals and Tribunal Clinic
09.2021 - 02.2022
- Aided clients on navigating their appeals regarding their welfare benefits
- Developed strong communication and organizational skills through working on group projects
- Researched and analyzed legal issues and cases to provide accurate advice to clients
Administrative Assistant
Arc Medical Clinic
10.2020 - 05.2021
- Worked part-time while completing my second year of schooling online due to the covid-19 pandemic
- Gained transferable skills such as faxing/filing, software skills and excellent organization skills
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
Education
NCA Certificate of Qualifications (CQ) -
Federation of Law Societies of Canada
02.2024
Bachelor of Laws (LL.B.) -
University of Leeds
06.2022
Hobbies and Interests
- Fashion
- Rollerblading
- Weight lifting
- Painting
Interests
Timeline
Customer Service Representative
Tiketfix
02.2024 - 07.2024
Waitress
Wimpy's Diner
04.2023 - 01.2024
Law Clerk
Goodman Elbassiouni LLP
08.2022 - 03.2023
Internship Student
John Delaney & Co
01.2022 - 06.2022
Pro Bono
Welfare Appeals and Tribunal Clinic
09.2021 - 02.2022
Administrative Assistant
Arc Medical Clinic
10.2020 - 05.2021
NCA Certificate of Qualifications (CQ) -
Federation of Law Societies of Canada
Bachelor of Laws (LL.B.) -
University of Leeds