Cari Mae Bulthuis
Hemet
Summary
23 years of loyal customer service. Dedicated to customer satisfaction. Thriving in high stress situations. Team player all the way up and down the ladder.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Server
Abby's Cafe
Hemet
01.2015 - 06.2025
- Company Overview: Top thriving restaurant in Hemet, Ca.
- Maintain a section of 9 tables with sales in the upper 2000's consistently.
- Keeping all guests happy at all times.
- Keeping staff happy and in the know.
- I am a master multitasker.
- Commonsense is a key factor in this business.
- Attention to detail.
- Attention to disabilities.
- Attention to language barriers.
- Basic POS operations constantly switching up.
- From a party of 20 sheriffs to a party of 20 teenagers to a party of 20 senior citizens.back to back.
- Bring it on.
- Top thriving restaurant in Hemet, Ca.
- Ensured guest satisfaction by promptly attending to orders and maintaining a welcoming dining environment.
- Assisted in training new servers on restaurant policies and service techniques.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Resolved guest complaints professionally to enhance overall dining experience.
- Processed payments for meals using cash registers or point-of-sale systems.
- Performed opening and closing duties such as restocking supplies, cleaning work stations.
- Received payment from customers and returned correct change when necessary.
- Delivered exceptional service by anticipating guest needs and fulfilling requests promptly.
- Answered questions about menu selections and made recommendations when requested.
- Resolved customer complaints courteously and efficiently.
- Assisted other servers as needed, including setting up dining areas before shifts began.
- Provided excellent customer service through active listening and problem solving skills.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Restaurant Food Server
Millie’s Restaurant & Bakery
Hemet
02.2002 - 06.2014
- Provided exceptional customer service and addressed guest inquiries promptly.
- Took food and beverage orders accurately and relayed them to the kitchen staff.
- Ensured cleanliness and organization of dining area throughout service shifts.
Education
Diploma - General ed
Alessandro High
Hemet05.2000
Skills
- Ambition
- People pleaser
- Problem solver
- Work horse
- Point of sale
- Order management
- Menu knowledge
- Staff training
- Conflict resolution
- Time management
- Attention to detail
- Multitasking
- Problem solving
- POS operation
- Team motivation
- Food inspection
- Dining oversight
- Sales goals achievement
- Positive and friendly attitude
- Critical thinking
- Party management
Certification
Food Safety Certification, 04/24, 04/26, San Bernardino, CA
Awards And Scholarships
I made the news for saving dimes for 13 years to take my daughter to Hawaii for her high school graduation., 06/23, NBC4
Timeline
Lead Server
Abby's Cafe
01.2015 - 06.2025
Restaurant Food Server
Millie’s Restaurant & Bakery
02.2002 - 06.2014
Diploma - General ed
Alessandro High