Carim Pierre
Montreal,Canada
Summary
- A results-driven Business Development Manager with a proven track record of driving sales growth and enhancing stakeholder relationships. Strategically focused on identifying and capturing new business opportunities while maximizing market potential. With deep expertise in retail, wholesale, and brand representation within the travel industry, I excel at delivering exceptional customer service and cultivating long-term, impactful client relationships. Passionate about leveraging dynamic market trends to fuel business success and deliver sustainable results.
- With a strong commitment to customer satisfaction, I prioritize building strong relationships by understanding clients' needs and delivering tailored solutions that exceed expectations. By ensuring a personalized and attentive service experience, I consistently drive client loyalty and retention. My focus on clear communication, responsiveness, and proactive problem-solving fosters trust and long-lasting partnerships, positioning me as a valued point of contact for clients throughout their journey.
Overview
14
14
years of professional experience
Work History
Buisness Development Manager
Viva Resorts By Wyndham
08.2024 - Current
- Market analysis: business opportunities, key players, prospecting targets.
- Organization of commercial activities and events such as trade shows and fairs.
- Development of strategic partnerships to strengthen market presence and increase sales.
- Targeted prospecting on the ground or remotely to acquire new clients in the assigned sector.
- Analysis of market trends to identify new business opportunities.
- Management of client relationships, ensuring their satisfaction and loyalty.
- Regular reporting to management on the progress of the set commercial objectives.
- Promotion of the brand through partnerships, events, and media campaigns.
- Preparation of Business Reviews, development of business plans for new offers, and market monitoring.
- Communication and promotional actions on social media, creation, and development of communities.
- Regular training in sales techniques and product updates to maintain a high level of expertise within the team.
Selling Supervisor
Sunwing Vacations
02.2022 - 03.2024
- Increased customer satisfaction by monitoring calls and providing constructive feedback to agents.
- Supported continuous learning initiatives among team members, fostering skill development and career growth opportunities.
- Collaborated with other supervisors to share best practices and streamline call center operations.
- Selling leisure vacation product.
- Implementation of personalized coaching actions based on the agents' needs.
BDM Travelbrands Show
Freelance Distinct Marketing Concepts
01.2022 - 01.2024
- Trade Show representation.
BDM International Tourism and Travel Show
Freelance Distinct Marketing Concepts
01.2022 - 01.2024
- Trade Show representation.
BDM Air Canada Vacations Show
Freelance
01.2022 - 01.2023
- Trade Show representation.
BDM Mexican Caribbean Tourism Board Dinner Event
Freelance
01.2022 - 01.2023
- Dinner presentation and Sales Mission 2023.
BDM Air Canada Vacations Show
Freelance
01.2022 - 01.2023
- Trade Show representation.
Travel Expert /Bagages Claims
Transat/Air Transat
09.2017 - 11.2020
- Selling leisure vacation product.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Claims & Complaints for Air Transat Passengers at Montreal Airport
Cruise Specialist & Travel Advisor
Costco Travel
03.2017 - 10.2017
- Selling leisure vacation product.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
Customer Service Representative
Fido
09.2016 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- sales and billings
Coordinator of Communication,Training&Volunteering
Un Techo Para Mi Pais
07.2011 - 01.2016
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.Coordinator of Communication, Training, and Volunteering
Education
Incomplete - Accounting
University ISAG
Certificate - English Language
College Platon
Montreal01-2016
Certificate - Travel
Sigma College
2016
Certificate - United Nations Workshop On Cultural Biodiversity
UNEP
Antigua&Barbuda12-2015
Skills
- Industry Expertise
- CRM software proficiency
- Customer Service
- Team Collaboration
- Verbal and written communication
- Client Relationship Building
- Business development
- Sales and marketing
- Sales presentations
- New business development
- Goals and performance
- Relationship development
- Relationship building
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Creole
Full Professional
Timeline
Buisness Development Manager
Viva Resorts By Wyndham
08.2024 - Current
Selling Supervisor
Sunwing Vacations
02.2022 - 03.2024
BDM Travelbrands Show
Freelance Distinct Marketing Concepts
01.2022 - 01.2024
BDM International Tourism and Travel Show
Freelance Distinct Marketing Concepts
01.2022 - 01.2024
BDM Air Canada Vacations Show
Freelance
01.2022 - 01.2023
BDM Mexican Caribbean Tourism Board Dinner Event
Freelance
01.2022 - 01.2023
BDM Air Canada Vacations Show
Freelance
01.2022 - 01.2023
Travel Expert /Bagages Claims
Transat/Air Transat
09.2017 - 11.2020
Cruise Specialist & Travel Advisor
Costco Travel
03.2017 - 10.2017
Customer Service Representative
Fido
09.2016 - 04.2017
Coordinator of Communication,Training&Volunteering
Un Techo Para Mi Pais
07.2011 - 01.2016
Incomplete - Accounting
University ISAG
Certificate - English Language
College Platon
Certificate - Travel
Sigma College
Certificate - United Nations Workshop On Cultural Biodiversity
UNEP
Similar Profiles
Yessy LuisYessy Luis
Hotel-Resident-manager at Viva Wyndham MayaHotel-Resident-manager at Viva Wyndham Maya
Sibave MashingaidzeSibave Mashingaidze
Guest Service Representative at Wyndham ResortsGuest Service Representative at Wyndham Resorts
TERRI PHILIONTERRI PHILION
Regional Account Director at Wyndham Hotels and ResortsRegional Account Director at Wyndham Hotels and Resorts