Carie Byers
Golden 1 Credit Union
Antelope,CA
32
years of professional experience
Detail-oriented Credit Dispute Specialist with expertise in member relations and expert problem-solving. Proven ability to process complex credit disputes and ensure quality control in documentation management.
Detail-oriented Credit Dispute Specialist with expertise in credit reporting, documentation control, and quality assurance. Proven ability to resolve credit disputes effectively, ensuring compliance and accuracy in reporting.
Work History
Credit Dispute Specialist
9 Years 5 Months- Initiated role as a temporary employee in October 2016, providing support in consumer loan servicing. Posted payoff checks for Vehicle Services and processed the Holiday Skip-a-Pay requests. Hired on as full-time employee in March 2017 and was promoted to Senior in the Equity Department of CLS. Processed payoff demands for second mortgages and HELOCs.
- In 2018 I was transferred to Member Care/Consumer Agency Reporting, processing direct and indirect credit disputes, ACDVs in E-Oscar, Service Hub requests for Credit Bureau updates. Completing Monthly reports for Quality Control testing for Member Care. In February 2023, I completed the Consumer Data Industry Association (CDIA) Certificate Program for Data Furnishers.
Lockbox Specialist V Lead
20 Years- Processed account reconciliation, positive pay, wires, ACH, and stop payments as the lead in the lockbox department. Processed numerous customer payments and verified that the output reports and file transmissions were submitted in a timely manner.
Skills
Documentation management
Analytical thinking
Credit reporting
Expert problem solving
Documentation control
Timeline
Credit Dispute Specialist
Golden 1 Credit Union
03.2017 - CurrentRead More
Lockbox Specialist V Lead
California Bank and Trust
02.1995 - 02.2015Read More