Cari Lovell
Calgary,AB
Summary
Personable and deadline-drive with experience with working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
Overview
15
15
years of professional experience
Work History
Reservations Agent
Fairmont Palliser
Calgary, Alberta
10.2018 - Current
- Booking room reservations for guests by email or by phone. Informing guests of all room types we have to offer as well as the best rates available based on their needs.
- Setting up requested billing through third party authorization forms or to billing accounts.
- Completing quality control checks on all reservations as well as running reports for duplicate reservations.
- Educating the guest on our facilities we have to offer as well as educating the guest on our loyalty program.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Room Attendant
Fairmont Palliser
Calgary, Alberta
03.2016 - 10.2018
- Cleaned guest rooms according to specific company guidelines and ensured that each room met standard setup compliance.
- Interacted pleasantly with guests when performing daily duties.
- Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Managed the linen cart, keeping it neat and organized.
- Provided deep cleaning services for areas in need of additional sanitation.
Housekeeping Supervisor
Best Western Plus Okotoks Inn & Suites
Calgary, Alberta
02.2016 - 03.2016
- Managed team of 10 personnel in busy hotel with 82 rooms.
- Ordered housekeeping supplies and guest toiletries.
- Collaborated with front desk to respond promptly to all guest requests.
- Supervised and supported all personnel to maximize quality of service and performance.
Bridal Stylist
David's Bridal
Calgary, Alberta
04.2015 - 02.2016
- Greeted each customer and assisted walk in customers as well as appointments.
- Take measurements to help with appropriate size to try on in store and for ordering brand new product.
- Assist customer with showing them different styles of dresses to choose from as well as all accessories.
- Celebrate with customer when closing sale and handle purchase.
- Clean store each night before closing.
Bus Rider
Heartland Agency & Educational Services
Calgary, AB
11.2014 - 04.2015
- Ride along with the bus driver to pick up 6-8 children from their homes to bring them to school, as well as drop them off at home everyday.
- Supervised children to be sure they were safe at all times.
- Play with children and keep them occupied on the bus rides.
- Walked each child inside the school to the teachers and reported if any child was off sick.
- Give parents an update of their child's day.
Receptionist (Part Time)
Jim Pattison Broadcast Group
Prince George, BC
04.2012 - 11.2012
- Provided administrative support to team members, including making copies, sending faxes, and organizing documents.
- Greeted customers, answered general questions and directed to appropriate locations.
- Gathered, sorted, distributed and sent mail and packages.
- Answered telephones and directed calls to appropriate staff members.
- Kept reception area clean and organized to offer positive first impression to every visitor.
Housekeeping & Laundry Worker
University Hospital Of Northern BC
Prince George, BC
04.2011 - 09.2014
- Sort and weigh dirty laundry. Load onto belt to load into washing machines.
- Empty and fill washing machines and dryers as loads finished.
- Fold sheets and blankets through folder machine. Stack folded items onto carts.
- Stock ward carts with proper linens, gowns, sheets, etc.
- Mend any sheets, blankets, and scrubs that needed repair.
- Clean and stock housekeeping cart.
- Clean public areas, patient rooms and doctor offices.
- Wear appropriate PPE and take proper precautions based on individual cleaning circumstances.
Client Care Representative
Telus Communications
Prince George, BC
10.2010 - 02.2011
- Provided excellent service and attention to customers through phone conversations.
- Discuss bill inquiries and services with each customer.
- Up sell customers on new services.
- Send technicians out to set up services.
Concierge Guest Agent
Fairmont Jasper Park Lodge
Jasper, Alberta
05.2010 - 10.2010
- Assisted guests with booking activities and dining within Jasper face to face, by phone or through email.
- Offer to print out directions and maps for guests as well as go over the directions.
- Build a good relationship with the businesses that we recommend the guests.
Education
Medical Terminology
College Of New Caledonia06.2013
Grade 12 High School Diploma -
Charles P. Allen High School
Halifax, Nova Scotia06.2004
First Aid Training
Calgary, Alberta05.2019
Skills
- Able to work in a fast paced environment
- Ability to multitask
- Empathetic and personable
- Strong team player but can work independently
Accomplishments
- Nominated on two occasions for the Calgary White hat award. Both nominations were with the Fairmont Palliser. First nomination was for the Housekeeping category. Second nomination was with the GSA-Reservations category. I made the semi finalist list for the GSA-Reservations category.
- Nominated on three occasions with the Fairmont Palliser for Employee of the month. The first nomination was with the Housekeeping department. The second and third nomination was with the Reservations department. I won employee of the month on one occasion for Reservations.
- Participated in the Talent Factory program, which is an overview of multiple departments in the hotel. Leaders from these departments would sit down with us for an hour a month and go over what their department does. The departments covered were Housekeeping, Front Desk, Food and Beverage, Catering, Sales, and Accounting.
Timeline
Reservations Agent
Fairmont Palliser
10.2018 - Current
Room Attendant
Fairmont Palliser
03.2016 - 10.2018
Housekeeping Supervisor
Best Western Plus Okotoks Inn & Suites
02.2016 - 03.2016
Bridal Stylist
David's Bridal
04.2015 - 02.2016
Bus Rider
Heartland Agency & Educational Services
11.2014 - 04.2015
Receptionist (Part Time)
Jim Pattison Broadcast Group
04.2012 - 11.2012
Housekeeping & Laundry Worker
University Hospital Of Northern BC
04.2011 - 09.2014
Client Care Representative
Telus Communications
10.2010 - 02.2011
Concierge Guest Agent
Fairmont Jasper Park Lodge
05.2010 - 10.2010
Medical Terminology
Grade 12 High School Diploma -
Charles P. Allen High School
First Aid Training