Cari Gagnon
Prince George,Canada
Summary
Hardworking and reliable Server with strong ability in Management. Highly organized, proactive and punctual with team-oriented mentality.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
12
12
years of professional experience
Work History
Catering Manager
Marek Hospitality-Bc
09.2022 - Current
- Organized all catering events, from weddings to simple office lunch meetings
- Did data entry and payroll.
- Scheduled, hired and trained all of catering staff.
- Weekly zoom calls with updated safety procedures.
Catering Manager
Farmhouse Catering
04.2023 - 09.2025
- Developed and implemented catering menus tailored to diverse client needs.
- Managed event logistics, ensuring timely delivery and setup of services.
- Coordinated with vendors to maintain quality standards and service consistency.
- Trained and supervised staff, enhancing team performance and customer satisfaction.
- Optimized inventory management processes, reducing waste and improving cost-efficiency.
General Manager
Ignite Show lounge-Prince George, BC
05.2022 - 10.2022
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed service and sales strategies to improve retention and revenue.
- Created schedules and monitored payroll to remain within budget.
Server
camelot-Prince George, BC
03.2021 - 09.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
Front of House Team Member
Tavern-Prince George, BC
02.2017 - 08.2019
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Worked with managers to report and resolve customer issues or concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Front of House Manager
Fore patio and bistro-Prince George, BC
05.2014 - 08.2017
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
Education
High School Diploma -
Fort St James Secondary
06.1996
Skills
- Food safety understanding
- Liquor, wine and food service
- Point of Sale (POS) system operations
- Quality control
- High-volume dining
- Restaurant Management
- Catering
- Management
- Schedule Management
- Banquet Experience
- Staff leadership
- Customer service
Timeline
Catering Manager
Farmhouse Catering
04.2023 - 09.2025
Catering Manager
Marek Hospitality-Bc
09.2022 - Current
General Manager
Ignite Show lounge-Prince George, BC
05.2022 - 10.2022
Server
camelot-Prince George, BC
03.2021 - 09.2022
Front of House Team Member
Tavern-Prince George, BC
02.2017 - 08.2019
Front of House Manager
Fore patio and bistro-Prince George, BC
05.2014 - 08.2017
High School Diploma -
Fort St James Secondary