Carey Da Silva
Smithville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Parts Manager
Joseph Haulage
09.2021 - 02.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Parts Counter Person
Kenworth Truck Centres Hamilton
12.2016 - 08.2021
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Excellent background of Cummins, Cat and Paccar engines.
Parts Counter Sales Person
Traction Heavy Duty Parts
11.2015 - 12.2016
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Parts Counter Sales Person
Cervus Equipment Peterbilt
09.2012 - 11.2016
- Cultivated a customer-focused shopping environment by greeting and responding to all customers ina friendly matter
- Skilled knowledge with Cummins, Cat and Paccar engines with warranty background
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Delivered parts to various shops in the niagara and hamilton area when needed.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
Education
High School Diploma -
Lester B Pearson H.S
Burlington, ON06.2004
Skills
- Invoice Processing
- Customer Service
- Inventory Management
- Ordering parts
- Forklift Operation
- Customer Relations
- Coordinating paperwork
- Problem-Solving
- Hardworking and Reliable
- Safety Compliance
- Energetic and Positive
- Computer Skills
References
Mike Dann
Parts Manager, Kenworth Truck Centers
905-662-7200
Pat Dunnill
Fleet Operations Manager, Joseph Haulage
289-689-9111
Russ Lethbridge
Owner and Operator, Lethbridge Transport
519-861-6440
Timeline
Parts Manager
Joseph Haulage
09.2021 - 02.2022
Parts Counter Person
Kenworth Truck Centres Hamilton
12.2016 - 08.2021
Parts Counter Sales Person
Traction Heavy Duty Parts
11.2015 - 12.2016
Parts Counter Sales Person
Cervus Equipment Peterbilt
09.2012 - 11.2016
High School Diploma -
Lester B Pearson H.S
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