Carey Chamberlain
Kingston,ON
Summary
Proven to enhance customer loyalty through exceptional service at Denny's Restaurant. I am a dedicated employee that ensures that guests know that I am there to resolve any issues that arise, and relay that they are most welcome to return another day for a better experience. Leveraging my ability to multitask effectively and my warm, empathetic approach, I have successfully trained new staff, ensuring seamless dining experiences.
I am eager to use my ability to process payments in a timely and courteous manner in a new line of work.
I am a dedicated employee that will work with team members to make customers experience a pleasant one, and want to return.
Experienced in multi tasking; and being able to prioritize the tasks at hand.
Overview
40
40
years of professional experience
Work History
Hostess/Cashier
Denny's Restaurant
06.2016 - Current
- Greeted customers warmly upon arrival, then chose appropriate seating based on the floor plan and the amount of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Operated cash register for cash, credit and debit transactions with high level of accuracy and in a timely manner. As there have been cutbacks in man hours, currently I am the only Hostess to manage the cash.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Document and Delivery Clerk
Ontario Government
12.1984 - 04.2022
- Collaborated with team members to maximize productivity and meet daily delivery goals.
- Processed a large quantity of incoming and outgoing mail
- Coordinated the receiving and shipping out of parcels
- Worked with other staff to create best practices to ensure that documents were processed in a timely manner
Hostess
Aunt Lucy's Restaurant
03.2009 - 05.2016
- Greeted guests in a timely and cheerful manner as expected by the owner
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Seated patrons based on guest preferences and seating availability.
- Took reservation by phone and walk in requests
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Developed strong relationships with customers, encouraging return visits
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Secretarial
Metzler's Business School
Kingston ON05.1980
High School Diploma -
Sydenham High School
Sydenham ON06.1979
Skills
- Customer Oriented
- Effective Multitasking
- Warm and Friendly
- Patience and Empathy
- Greeting guests
- Payment Processing
- Guest complaint resolution
- Attention to Detail
- Team Player
- Reliable and Trustworthy
Languages
English
Full Professional
Timeline
Hostess/Cashier
Denny's Restaurant
06.2016 - Current
Hostess
Aunt Lucy's Restaurant
03.2009 - 05.2016
Document and Delivery Clerk
Ontario Government
12.1984 - 04.2022
Secretarial
Metzler's Business School
High School Diploma -
Sydenham High School
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