Summary
Overview
Work History
Skills
Timeline
Generic

Carentina Uribe

Jurupa Valley

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Experienced Animal Control Officer manages multiple emergency situations per day. Sound knowledge of animal control ordinances and animal behavior management techniques. Skilled at transporting animals between shelters, conducting animal cruelty investigations and checking animals for proper identification and vaccinations. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

4
4
years of professional experience

Work History

Animal Control Officer

Inland Valley Humane Society
Pomona
02.2023 - Current
  • Organized special projects aimed at improving overall standards of animal care.
  • Monitored parks and recreational areas for dangerous wild animals such as coyotes or foxes.
  • Developed educational materials about responsible pet ownership practices.
  • Investigated reports of animal abuse and issued citations and warnings.
  • Documented all activities in computerized records management system.
  • Maintained files of impoundments and dispositions of animals.
  • Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
  • Used investigative sources to gather information related to animal-related complaints and issues.
  • Assisted in the capture of stray animals using humane trapping techniques.
  • Answered public inquiries, regarding animal control operations.
  • Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
  • Provided food and water for neglected or improperly supervised animals.
  • Interviewed witnesses to investigate reports of animal attacks or cruelty.
  • Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
  • Enforced licensing requirements for pets within city limits.
  • Investigated allegations of animal bites and quarantine and isolation procedures as required by law.
  • Advised citizens on wildlife issues such as raccoon removal or bat infestations.
  • Restrained wild animals and livestock to prevent escape or capture for return to holding areas.
  • Performed euthanasia when necessary according to established guidelines.
  • Responded to animal control related calls and complaints from the public.
  • Maintained detailed reports on captured animals, including species, breed, color, sex and age.
  • Issued citations for violations of municipal ordinances relating to animal control.
  • Attended court hearings regarding alleged violations of animal control laws.
  • Worked closely with local veterinarians to ensure proper care for impounded animals.
  • Collected evidence for court prosecutions related to animal treatment.
  • Educated pet owners on responsible pet ownership practices such as spay and neuter programs and proper vaccination protocols.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • PC832 certified/Baton certified

Retail Store Manager

Claire's Boutique
Montclair
01.2022 - 12.2022
  • Implemented successful business strategies to increase revenue and target new markets.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Supervised cash drawer balances and deposits of store receipts.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Recruited, trained and managed a team of 20+ employees.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Delegated work to staff, setting priorities and goals.

Animal Care Technician

West Riverside Animal Shelter
Riverside
09.2021 - 01.2022
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Conducted daily rounds to check the health status of each animal in assigned areas.
  • Administered medications and treatments as prescribed by veterinarians.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Cleaned cages, kennels, runs, toys, dishes on a regular basis using appropriate disinfectants and cleaning agents as directed by supervisor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with euthanasia procedures when necessary.
  • Maintained clean and orderly play yards, kennels and cages.
  • Participated in educational programs designed to promote responsible pet ownership within the community.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Provided assistance in training volunteers or new employees on proper animal care techniques.
  • Ensured that all safety precautions were taken while working with hazardous materials such as cleaning supplies.

Skills

  • Animal care
  • Disease management
  • Animal transportation
  • Regulatory compliance
  • Customer service
  • Record keeping
  • Investigation techniques
  • Conflict resolution
  • Problem solving
  • Public education
  • Customer service excellence
  • Active listening
  • Customer relationship management
  • Strong teamwork
  • Computer skills
  • Adaptability
  • Call center experience
  • Researching

Timeline

Animal Control Officer

Inland Valley Humane Society
02.2023 - Current

Retail Store Manager

Claire's Boutique
01.2022 - 12.2022

Animal Care Technician

West Riverside Animal Shelter
09.2021 - 01.2022

Similar Profiles

CREATE PROFILE
Carentina Uribe