Summary
Overview
Work History
Education
Skills
Timeline
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Caraeé Smith-Thomas

Ajax,Canada

Summary

Dynamic and detail-oriented professional with extensive experience at North York General Hospital, excelling in patient documentation and appointment scheduling. Proven ability to enhance communication flow and maintain confidentiality while demonstrating compassionate communication skills. Proficient in Accuro and Cerner, consistently achieving operational excellence in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Unit Clerk - Pre-Operative

North York General Hospital
04.2025 - 05.2025
  • Managed patient records, ensuring accurate electronic medical record data entry.
  • Assisted in the preparation of patient charts and medical records.
  • Coordinated pre-operative schedules with nursing and surgical teams for optimal efficiency.
  • Prepared daily surgery charts and disseminated them to relevant departments.
  • Ensured completion and proper filing of all pre-operative documentation.
  • Acted as liaison between departments to enhance communication flow.
  • Maintained confidentiality in accordance with PHIPA guidelines.
  • Provided timely clerical support to surgical unit operations.

Patient Attendant

RNR Patient Transfer Services
03.2021 - 10.2021
  • Ensured compliance with sanitary and safety regulations during medical waste collection and disposal.
  • Transported patients to medical appointments or other destinations using wheelchairs or stretchers.
  • Monitored and documented patient vital signs and pain levels for accurate records.
  • Facilitated safe transfer of patients, beds, and care equipment to maintain workflow efficiency.
  • Communicated critical patient information to healthcare staff to enhance treatment planning.
  • Supported admissions, discharges, and transfers to improve overall team productivity.

Key-Holder

Dollarama
12.2024 - 05.2025
  • Trained and supervised new employees in best practices for customer service and store operations.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Evaluated stock levels and sales data to identify trends and report findings.
  • Maintained organized store environment by sweeping, mopping, and cleaning windows after hours.
  • Supported senior management with data-driven insights for effective operational decisions.
  • Cultivated relationships with new clients to promote business development.
  • Streamlined daily operations to maintain a clean, adequately stocked store through new procedures.

Team Lead

Spec Furniture
03.2022 - 08.2022
  • Identified improvement areas and devised solutions in collaboration with team members.
  • Supervised staff to ensure adherence to established procedures and quality standards.
  • Worked across various stations to optimize coverage and achieve production targets.
  • Developed improvement plans aligned with organizational goals and specifications.
  • Fostered professional relationships with team members to facilitate prompt issue resolution.

Front End Supervisor

Real Canadian Superstore
01.2013 - 03.2021
  • Achieved high productivity within tight timelines by effectively prioritizing workload.
  • Ensured accurate counting and balancing of tills while supporting team members.
  • Managed high-volume customer service environment, advising customers on specials and promotions.
  • Facilitated friendly interactions with customers, processing coupons efficiently.
  • Coordinated multiple projects to enhance Operational Excellence across the organization.
  • Implemented compliance measures for all operating procedures and policies.
  • Streamlined communications with clients, staff, and contractors to maintain efficiency.

Provisioning Advisor

ONSTAR
05.2015 - 07.2015
  • Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passion.
  • Routinely handled the demand of a high call volume, providing customers with information and OnStar services, inputting customers information into database.
  • Accurately handled customers banking information, while working collaboratively with team leader and other advisors.
  • Established a strong premise for maintaining satisfactory throughput whilst ensuring that the unique needs of the department are met in a timely, diligent, and empathetic fashion.
  • Evaluated and analyzed relevant work functions for various situations in a proactive manner, whilst ensuring adherence to compliance per company guidelines.
  • Increased quality and efficiency through the continual application of robust and strong work ethic.
  • Receives and responds to incoming calls which may be case-related or non-case specific (e.g., general inquiries). Redirects calls as required.

Education

Medical Office Administration -

Medix College
05-2025

General Office Administration -

Centennial College
04-2024

Microsoft Office Specialist - Word Associate - Office 2019

Skills

  • Accuro and Cerner proficiency
  • Medical terminology expertise
  • Appointment scheduling
  • WHMIS compliance
  • CPR and BLS certification
  • Multitasking abilities
  • Professional demeanor
  • Compassionate communication skills
  • Patient documentation

Timeline

Unit Clerk - Pre-Operative

North York General Hospital
04.2025 - 05.2025

Key-Holder

Dollarama
12.2024 - 05.2025

Team Lead

Spec Furniture
03.2022 - 08.2022

Patient Attendant

RNR Patient Transfer Services
03.2021 - 10.2021

Provisioning Advisor

ONSTAR
05.2015 - 07.2015

Front End Supervisor

Real Canadian Superstore
01.2013 - 03.2021

Medical Office Administration -

Medix College

General Office Administration -

Centennial College

Microsoft Office Specialist - Word Associate - Office 2019

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Caraeé Smith-Thomas