My interests include: walking my dog, socializing, reading, coffee shops, home renovations, and family time
Cara Ferlin
Server
Peterborough,Ontario
Summary
Versatile fine dining server adaptable to proper communication in different situations, accommodating guest preferences, and applying restaurant standards. Can step into any foodservice role with ease. Over 10 years of customer service experience.
Overview
11
11
years of professional experience
Work History
Fine Dining Server
The Keg Steakhouse + Bar
03.2017 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Extensive team work experience to execute effective and efficient work.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server/Bartender
Hobarts Lighthouse
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
The Pizza Factory
Peterborough, Ontario
09.2016 - 09.2017
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Coaches Diner
Bethany, Ontario
04.2015 - 11.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
Symposium Cafe Restaurant & Lounge
05.2016 - 09.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Journalism
Millbrook Times Newspaper
11.2015 - 03.2016
- Researched and gathered information to develop accurate and credible stories.
- Wrote, edited and produced stories for Internet and digital channels.
- Maintained up-to-date knowledge of current events and industry trends.
- Developed story ideas and conducted interviews with various people.
Front Desk Receptionist
Days Inn Hotel
07.2015 - 10.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Kitchen Staff
Devil's Elbow Ski Hill
Bethany, Ontario
11.2014 - 04.2015
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
General Labourer - Machine Operator
Scugog Lumber
Port Perry, Ontario
05.2014 - 10.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
Bachelor of Theology - Cultural Engagement Studies
Master's College & Seminary
Peterborough, ON04.2021
Leadership Certificate - Theology
Briercrest College And Seminary
Caronport, SK04.2014
High School Diploma -
I.E. Weldon Secondary School
Lindsay, ON06.2013
Skills
- Sales Abilities
- Interpersonal skills
- POS System Operations
- Customer Service
- Upselling Skills
- Positive attitude
- Strong communication skills
- Team collaboration
- Transactions and Cash Handling
Interests
Languages
English
Native or Bilingual
Timeline
Server/Bartender
Hobarts Lighthouse
05.2024 - 09.2024
Fine Dining Server
The Keg Steakhouse + Bar
03.2017 - Current
Server
The Pizza Factory
09.2016 - 09.2017
Server
Symposium Cafe Restaurant & Lounge
05.2016 - 09.2016
Journalism
Millbrook Times Newspaper
11.2015 - 03.2016
Front Desk Receptionist
Days Inn Hotel
07.2015 - 10.2015
Server
Coaches Diner
04.2015 - 11.2016
Kitchen Staff
Devil's Elbow Ski Hill
11.2014 - 04.2015
General Labourer - Machine Operator
Scugog Lumber
05.2014 - 10.2014
Bachelor of Theology - Cultural Engagement Studies
Master's College & Seminary
Leadership Certificate - Theology
Briercrest College And Seminary
High School Diploma -
I.E. Weldon Secondary School
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