Cara Roopnarine

Completed telephone surveys regarding current issues and politics in the U.S. Ensured words are pronounced and articulated properly so that data can be collected accordingly.

Received and conducted outbound and inbound calls using a dialer, voicemails, emails, and SMS messages to debtors. Collect outstanding payments for our various clients. Meet daily and weekly quotas while working in a fast-paced environment. Provided exceptional customer service to maintain a good rapport with debtors to ensure payments were made on time.

Reviewed loan documents for accuracy and ensured they comply with company policies. Maintained awareness on loan products, performed appraisals for potential customers by thoroughly examining their applications, developed loan repayment plans, verified all documentation provided by customers, and followed up with merchants on open applications. Knowledge of Dealertrack, used to communicate with Automotive dealers regarding car loans.

Manually processed shipments and transfers. Completed daily price markdowns and price changes, changed shoe and product displays for season changeovers, updated price signs, and completed EOD bank deposits. Provided excellent customer service, problem-solved customer issues and complaints, and performed various types of transactions.

Attended to all residents' needs quickly and attentively. Assisted with lift transfers, feedings, and personal/hygiene care. Completed safety checks and answered call bells. Handled laundry, ensured beds were made and sheets were changed. Completed one-on-one with new and high-risk residents. Completed any tasks given by charge nurse or personal support workers. Worked directly with the nursing clerk and managed and kept accurate counts of medical supplies. Delivered medical supplies to each unit every week and fulfilled any special orders.

Trained in all departments: women's, men's, shoes, home, and fitting room. Assisted customers with finding a product that fits their needs. Processed shipments, created displays, and kept the sales floor stocked and cleaned. Handled various types of transactions and returns while providing excellent customer service.

Performed opening and closing duties: balanced register, completed EOD deposit slips, and dropped cash deposits to the bank. General upkeep of the store, completed accurate inventory counts, merchandising, and completed orders weekly. Interviewed and hired new potential staff members and trained staff to follow rules and protocols.