Cara Melander-gantz
Burlington
Summary
Dynamic professional with experience as a Beer Store Manager at The Beer Store, excelling in customer service and team leadership. Proven ability to enhance customer engagement and optimize operations through effective problem-solving and schedule management. Recognized for maintaining high safety standards and delivering exceptional service in fast-paced environments, as well as managing multiple employees and customer satisfaction
Experienced with ensuring safe and timely transportation of product. Utilizes effective route planning and navigation skills to maximize efficiency and customer satisfaction. Committed to improvement and excellence is service delivery
Overview
21
21
years of professional experience
Work History
Uber Driver
Uber Eats
09.2024 - Current
- Navigated city streets efficiently to provide timely delivery to customers.
- Ensured vehicle safety through regular checks and maintenance.
- Communicated effectively with customers to enhance customer experience.
- Adapted to dynamic traffic conditions while maintaining punctuality.
- Monitored feedback to improve service quality consistently.
- Responded to concerns and complaints politely and professionally.
- Used GPS technology to optimize delivery
- Drove safely in all weather conditions
- Delivered goods in a timely fashion while obeying traffic regulations
Beer Store Manager
The Beer Store
03.2005 - 07.2024
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and developed team members on product knowledge and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Maintained compliance with safety regulations and company policies in store operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Trained new hires on how to safely drive power equipment to move product
Education
No Degree - Law And Security Administration
Sheridan College Institute of Technology And Advanced Learning
05-1998
Skills
- Schedule management
- Customer service
- Punctuality
- Customer engagement
- Safe driving
- Time management
- Problem-solving
- Multitasking and organization
- Adaptability and flexibility
- Stress management
- GPS proficiency
Languages
English
Native or Bilingual
Timeline
Uber Driver
Uber Eats
09.2024 - Current
Beer Store Manager
The Beer Store
03.2005 - 07.2024
No Degree - Law And Security Administration
Sheridan College Institute of Technology And Advanced Learning