Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cara Henderson

Barrie

Summary

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

29
29
years of professional experience

Work History

Cashier/Cash Office Clerk

Nick's No Frills
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier and Deli Attendent

Fox's Bakery and Deli
09.2014 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier and Counter Attendant

Country Style Donuts/Mr Sub
07.2011 - 09.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • creating sandwiches/subs for customers
  • baking donuts and buns

Assistant Manager Temporary

Real Canadian Super Store/ Loblaw
05.2008 - 05.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations. Worked Health, Beauty and Baby aisle
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment
  • Stocked Shelves .

Food Service Manager

KFC Restaurant
05.1996 - 05.2008
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw training of more than 50 team members from two stores
  • Oversaw training of more than [Number] team members.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
  • Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.

Education

Bachelor Musical Arts - Music

University of Windsor
Windsor, ON
05-2001

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Team collaboration
  • Customer service excellence
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS systems
  • Payment collection
  • POS system operations
  • Staff training
  • Refund handling
  • Guest inquiries
  • Attention to detail
  • Inventory management
  • Order packaging
  • Inventory control
  • Decision making aptitude
  • Daily reporting
  • Product recommendations
  • Point of sale operation
  • Reports and documents

Languages

English
Full Professional

Timeline

Cashier/Cash Office Clerk

Nick's No Frills
05.2024 - Current

Cashier and Deli Attendent

Fox's Bakery and Deli
09.2014 - 03.2024

Cashier and Counter Attendant

Country Style Donuts/Mr Sub
07.2011 - 09.2014

Assistant Manager Temporary

Real Canadian Super Store/ Loblaw
05.2008 - 05.2009

Food Service Manager

KFC Restaurant
05.1996 - 05.2008

Bachelor Musical Arts - Music

University of Windsor

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Cara Henderson