Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cara Burrous

Norco

Summary

Enthusiastic and dedicated entry-level Paraeducator with a passion for supporting children's educational and developmental needs. Possessing strong communication and interpersonal skills. Committed to fostering student growth and well-being. Eager to contribute to a dynamic childcare setting and support the development of young minds through patience, creativity, and a proactive approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experience Lead Agent

Shinesty
06.2022 - Current
  • Analyzed data trends to identify potential areas for growth or improvement within the department or organization as a whole.
  • Monitored approximately 150 calls daily to ensure high levels of professionalism and adherence to company standards.
  • Increased client retention through excellent communication and effective problem-solving techniques.
  • Collaborated with cross-functional teams to improve overall business operations and customer experience.
  • Conducted regular performance reviews, setting achievable targets and motivating agents towards continuous growth.
  • Assisted in the development of new products or services tailored to meet evolving market demands.
  • Worked closely with senior management on strategic planning efforts that contributed significantly toward meeting organizational objectives.
  • Promoted a positive work environment by fostering collaboration among team members and encouraging professional development opportunities.
  • Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
  • Enhanced team productivity by implementing efficient work processes and maintain average automation rate of 50%.

Certified Personal Trainer

Total Body Fitness
02.2021 - 04.2023
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
  • Facilitated open communication channels with clients, addressing concerns or questions promptly while offering valuable insights into improving overall wellness.
  • Reduced injury risk for clients with proper form instruction and exercise modifications based on individual needs.

Redaction Specialist

Bergerkahn Law Corp
02.2018 - 08.2021
  • Insurance claim combining and redacting. Handled on average 100 claims daily.
  • Insurance processing including but not limited to; Home, Auto, and ALE claims
  • Daily use of Microsoft Excel, Office, and Outlook
  • Facilitate information flow between management and insurance agency
  • Followed all company policies and procedures to deliver quality work while ensuring client confidentiality is met.
  • Developed strong client relationships through consistent communication and attentive service.

Director of Operations

TouchPoint
05.2018 - 03.2020
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Drove revenue growth through identification of new market opportunities and expansion of existing products/services offerings.

Education

High School Diploma -

Options For Youth
05.2015

Skills

  • Decision-making capabilities
  • Communication
  • Problem-Solving
  • Customer service and care
  • Critical Thinking
  • Customer Complaint Resolution
  • Schedule Management
  • Adaptability
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Cross-Functional Teamwork
  • Leadership and team building
  • Organizational Skill
  • Empathy and Patience
  • First Aid and Safety Knowledge

Certification

Gorgias Certified-

Lead Agent (BigCommerce) Certification

Lead Agent (Shopify)

Timeline

Customer Experience Lead Agent

Shinesty
06.2022 - Current

Certified Personal Trainer

Total Body Fitness
02.2021 - 04.2023

Director of Operations

TouchPoint
05.2018 - 03.2020

Redaction Specialist

Bergerkahn Law Corp
02.2018 - 08.2021

High School Diploma -

Options For Youth

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Cara Burrous