Caprice Mercado
Roseville
Summary
Hard-working, strong minded individual. I have always worked in the sales field but I am interested and open to learning anything. Im a fast learner who catches on quickly, especially when I put my mind into it. I have been working since I could remember, was taught to work hard for the things I desire in life. I strive and seek to extend my skills so I can become knowledgeable in many fields. Not to mention im a nice friendly person, who enjoys helping others when my work is needed.
Overview
6
6
years of professional experience
Work History
Physician Relation & Escalations
Luna Physical Therapy
Remote
09.2025 - 06.2026
- Handled a escalation channel for our Physician Relations Department
- Made outbound calls to surgery patients
- reviewed spanish calls to figure out what happened on the call or what needs to be done
- tracked and maintained reports for surgery patients (google sheets, docs)
- Created a training doc/videos for our physician relations department to learn how to make calls
- I was promoted into this role after being a concierge
Concierge
Luna Physical Therapy
6030 W Oaks Blvd Rocklin, CA 95765 United States
04.2024 - 09.2025
- Call center environment, on calls all the time, I do the intake process to build a care plan in regards to treatment and book them with a qualified therapist
- Working with over 10 systems on the computer while on calls for patients
- I'm experienced with google docs, google sheets, etc
- I handle the Spanish channel as well for all Spanish patients
- I work with insurance plans and have to verify Medicare.
- Call center environment, on calls all the time, I do the intake process to build a care plan in regards to treatment and book them with a qualified therapist. I'm experienced with google docs, google sheets, etc.
- We also get audited on our calls, random ones to ensure accuracy and maintain professionalism
Sales Associate
At&T
Roseville, CA
12.2022 - 02.2024
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Promote, Sale Products and Services
- Closing the store included taking out trashes, Locking up devices, and making sure the store looked in order for the next day
- Come up with different strategies in order to grow sales for the store
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Assisted Spanish Customers
Sales Associate
T-Mobile
Fair Oaks, CA
05.2021 - 12.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Assisted Spanish Customers
- Helped promote devices, products or specials we had going on
- Tagged new merchandise for sale and updated signs.
- Encouraged customers to make additional purchases and suggested relevant items.
- very similar to at&t job description
Retail Sales Associate
Tj-Maxx
Fair Oaks, CA
08.2020 - 05.2021
- Cleaned shelves, counters, and tables
- Inventoried stock and requisitioned new inventory
- Greeted customers and engaged in conversation to assess needs
- Maintained cleanliness of work areas throughout shift according to company standards
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Located merchandise on racks or shelves and delivered to customers
- Worked front end, rang out customers merchandise
- Offered store credit card and benefits
- worked front end registers
- Receive truck inventory and unload
- Unbox and tagging clothes
Education
High School Diploma -
Sierra College (enrolled)
OnlineSkills
- Listening Skills
- Strategic Planning
- Goal-Oriented
- Problem-Solving
- Very Patient
- Multitasking
- Friendly
- Fluent Spanish speaker
- Responsible
- Honest
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Physician Relation & Escalations
Luna Physical Therapy
09.2025 - 06.2026
Concierge
Luna Physical Therapy
04.2024 - 09.2025
Sales Associate
At&T
12.2022 - 02.2024
Sales Associate
T-Mobile
05.2021 - 12.2022
Retail Sales Associate
Tj-Maxx
08.2020 - 05.2021
High School Diploma -
Sierra College (enrolled)