Caprice Hatch
Modesto
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
12
12
years of professional experience
2025
2025
years of post-secondary education
Work History
Caregiver
Family Member
Modesto
01.2019 - Current
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Accompanied clients to social events such as movies or plays.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
Caregiver
Home Helpers
Laguna Hills
11.2016 - 01.2019
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Accompanied clients to social events such as movies or plays.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Hotel Front Desk Agent
Hilton Hotels Corporation
Stockton
05.2015 - 12.2015
- Provided assistance with luggage storage or transportation needs.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Ensured lobby area was clean and presentable at all times.
- Handled customer complaints professionally and courteously.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Maintained an inventory of available rooms, rates and amenities.
- Answered phone calls promptly while maintaining a professional attitude.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Verified identification documents of each guest before check-in.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Processed refunds when applicable according to company policies.
- Followed up with customers after their stay to ensure satisfaction levels were met.
- Prepared necessary paperwork for new guests prior to their arrival.
- Managed check-ins and check-outs in a timely manner.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Assigned rooms to guests based on availability and preferences.
- Distributed keys or access cards to guests upon check-in.
- Processed payments for room charges, incidentals, taxes and other fees.
- Adhered to safety standards set by the hotel management team.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Educated guests regarding important property information and directions to different hotel areas.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Monitored reservations to track incoming parties and special events.
- Drafted guest invoices and posted charges to individual accounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Hotel Front Desk Agent
Holiday Inn Express Hotel
Modesto
10.2014 - 04.2015
- Provided assistance with luggage storage or transportation needs.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Ensured lobby area was clean and presentable at all times.
- Handled customer complaints professionally and courteously.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Maintained an inventory of available rooms, rates and amenities.
- Answered phone calls promptly while maintaining a professional attitude.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Verified identification documents of each guest before check-in.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Processed refunds when applicable according to company policies.
- Followed up with customers after their stay to ensure satisfaction levels were met.
- Managed check-ins and check-outs in a timely manner.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Assigned rooms to guests based on availability and preferences.
- Distributed keys or access cards to guests upon check-in.
- Processed payments for room charges, incidentals, taxes and other fees.
- Adhered to safety standards set by the hotel management team.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Drafted guest invoices and posted charges to individual accounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Sales Associate
JCPenney's Optical Department
Modesto
05.2013 - 04.2014
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Phlebotomy I - Phlebotomy CPT
Phlebotomy Training Specialist
Modesto , CA 06.2025 - 06.2025
Modesto City Adult Education
Modesto , CATimeline
Phlebotomy I - Phlebotomy CPT
Phlebotomy Training Specialist
06.2025 - 06.2025
Caregiver
Family Member
01.2019 - Current
Caregiver
Home Helpers
11.2016 - 01.2019
Hotel Front Desk Agent
Hilton Hotels Corporation
05.2015 - 12.2015
Hotel Front Desk Agent
Holiday Inn Express Hotel
10.2014 - 04.2015
Sales Associate
JCPenney's Optical Department
05.2013 - 04.2014
Modesto City Adult Education