Caoimhe Maher
Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Willow Financial Services Ltd
Remote, Ireland
07.2021 - 06.2022
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls and delivering messages to staff.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported efficient meetings by organizing materials, documenting discussions and distributing meeting notes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Pre-School Teacher/ Childcare Professional
Happy Steps
Kilcock, Co. Kildare
03.2020 - 07.2021
- Covered reception area, answering the phone and solving any issues that arise. Greeting parents and children at the door with a smile.
- Liaising with parents via phone and email in a positive and helpful manner.
- Wrote letters home to parents informing them of anything of concern/ upcoming events.
- Planned ahead using the internet as an aid and portrayed all the information on paper
- Worked closely with management and parents to thrive for the children's best interests
- Collected, organized and modeled data using microsoft.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Liaison
The Hatchet Inn
Summerhill, Co. Meath
03.2017 - 03.2020
- Used a modern till system to put through orders to both the kitchen and bar, including any special requirements from the customer and any allergies.
- Used the till and card reader to receive payments, while handling cash too.
- Made sure customers are given a warm & friendly welcome & made comfortable during their dining experience
- Used software and a USB to portray any 'specials' on screen that were unique each and every day
- I assisted with rostering for the staff and allocated staff to an area on a 'shift by shift' basis
- Took reservations over the phone & ensured the tables were reserved & laid out correctly taking note of any particular customer requests
- Learnt more about my social capabilities and improved my confidence
LYCS- First Steps
Dublin
09.2018 - 12.2018
- I carried out an 11 weeks work placement during year 3 in college
- Gained more responsibility on third year placement
- Created relationships with the parents/ guardians
- Followed on from observations and assessed the children’s progress
- Gained a better understanding of theory to practice and the realities of child care
Tigers
, Dublin
09.2017 - 12.2017
- I carried out an 11 week work placement during my second year in college
- Carried out activities with the children based on their age and stage
- Carried out observations on the children
- Read to the children creating an active/ engaging story
- Engaged in songs and dances with the children
Housekeeping
Carlton Hotel
, Dublin
06.2016 - 12.2016
- Cleaned guest bedrooms & ensured all rooms were left to the highest standard of cleanliness
- Completed each task on a checklist issued by the supervisor on duty each morning
- Bartending & Waitressing
- The two most important factors for bartending were “speed” & “accuracy”
- Customers could not be left waiting long for orders & I had to memorize the orders correctly
- I had to ensure the order was filled & delivered to the customer in a timely manner
- It was important to make sure customers felt welcome & comfortable during their dining experience.
Herb Farmer
McCormack's Farms
Kiltale, Co. Meath
06.2015 - 09.2015
- Built stock taking skills
- Thrive to the highest standard of produce over time
- Made valuable decisions about stock standards
- Have the produce ready in a timely manner to be brought to the main factory
Education
Child Protection - Introduction To Children First
Tulsa
2020
Fire Safety, HACCP Food Safety, Manual Handling.
Canavan Byrne
2020
Bachelors honours degree - undefined
Technological University
2020
Leaving Certificate -
Community College
Dunshaughlin06.2016
Skills
- Confidentiality and Data Protection
- Strong Organizational Skills
- Resource Coordination and Allocation
- Document and File Management
Timeline
Administrative Assistant
Willow Financial Services Ltd
07.2021 - 06.2022
Pre-School Teacher/ Childcare Professional
Happy Steps
03.2020 - 07.2021
LYCS- First Steps
09.2018 - 12.2018
Tigers
09.2017 - 12.2017
Customer Liaison
The Hatchet Inn
03.2017 - 03.2020
Housekeeping
Carlton Hotel
06.2016 - 12.2016
Herb Farmer
McCormack's Farms
06.2015 - 09.2015
Child Protection - Introduction To Children First
Tulsa
Fire Safety, HACCP Food Safety, Manual Handling.
Canavan Byrne
Bachelors honours degree - undefined
Technological University
Leaving Certificate -
Community College
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