Cany Dilan
Montreal,Quebec
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Onboarder
Top Hat
10.2022 - Current
- Managed the onboarding process for a pipeline of over 200 professors across over 150 academic institutions to ensure seamless adoption of the platform
- Collaborated cross-functionally to deliver customized onboarding solutions, helping users maximize platform value
- Developed and executed detailed training schedules, ensuring timely and effective onboarding experiences for all users
- Acted as the main point of contact for stakeholders, facilitating communication and providing regular updates to align on goals, expectations, and progress
- Created and curated tailored training materials that address educators' unique needs, driving higher engagement and renewal rates
- Consistently exceeded performance targets, including a 102% renewal rate, demonstrating strong results in user retention and satisfaction
Education
Master of Teaching - Curriculum, Teaching And Learning
OISE of The University of Toronto
Toronto, ON06-2022
Honours Bachelor of Arts - French Studies & English
Glendon College of York University
Toronto, ON02-2020
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Organization skills and attention to detail
- Dependable and responsible
- Flexible and adaptable
Languages
English
Native or Bilingual
French
Full Professional
Certification
- Certified with the Ontario College of Teachers (2022)
Timeline
Onboarder
Top Hat
10.2022 - Current
- Certified with the Ontario College of Teachers (2022)
Master of Teaching - Curriculum, Teaching And Learning
OISE of The University of Toronto
Honours Bachelor of Arts - French Studies & English
Glendon College of York University
Similar Profiles
Greg HainesGreg Haines
Account Executive at Top HatAccount Executive at Top Hat
Connie DaytonConnie Dayton
Print Project Manager at Top HatPrint Project Manager at Top Hat
Danielle BoudebesDanielle Boudebes
Strategic Account Executive at Top HatStrategic Account Executive at Top Hat