Candy Manuela Escalante Vargas
Toronto,ON
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.
Overview
9
9
years of professional experience
Work History
Waitress Supervisor
Churrasqueria Sao Miguel
04.2021 - 08.2023
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed food resources, memorized orders, and coordinated customer service.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Served consistent portions following recipes and control standards.
Professional Residential Cleaner
Molly Maid
06.2023 - 07.2023
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Bakery Assistant
Amadeus Patisserie
01.2019 - 04.2019
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Lifted and moved items weighing over Number pounds using proper lifting techniques.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Used utensils and equipment to portion, wrap and display bakery items.
Customer Service Representative
Salon Sonia
01.2015 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Graduate Certificate - English
Learning Center
Dominican RepublicGraduate Certificate - Customer Service And Cashier Training
FAB INTERNATIONAL
Dominican Republic10.2006
Graduate Certificate - Microsoft Office
Samanel
Dominican Republic07.2002
Graduate Certificate -
Aurora Tavarez Belliar
Dominican Republic11.1998
Skills
- Food Delivery Oversight
- Item Promotion
- Food and Beverage Service
- Order Taking
- Kitchen Staff Coordination
- Food Safety Understanding
- Plates Presentation
- Relationship Management
- Tableside Service
- Preventive Maintenance
- Billing and Payment Processing
- Debris and Trash Removal
- Customer Service
- Cash Handling
- Staff Motivation and Discipline
- Bill Computation
- Guest Relations
- Traffic Calming
- Conflict Management
- Folding Ingredients
- Payment Acceptance
- Supply Restocking
- Train Employees
- Price Memorization
- Menu Knowledge
- Staff Monitoring
Timeline
Professional Residential Cleaner
Molly Maid
06.2023 - 07.2023
Waitress Supervisor
Churrasqueria Sao Miguel
04.2021 - 08.2023
Bakery Assistant
Amadeus Patisserie
01.2019 - 04.2019
Customer Service Representative
Salon Sonia
01.2015 - 12.2018
Graduate Certificate - English
Learning Center
Graduate Certificate - Customer Service And Cashier Training
FAB INTERNATIONAL
Graduate Certificate - Microsoft Office
Samanel
Graduate Certificate -
Aurora Tavarez Belliar
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