Candyce Elms
Murrieta
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Sharemycoach LLC
06.2023 - Current
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Floor Manager
THT LLC
11.2020 - 06.2023
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedures many times weekly by balancing cash drawers and reconciling credit card transactions.
- Created employee schedules to align coverage with forecasted demands.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw supply restocking, area cleaning, and product organization.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Medical Administrative assistant
Total Care Urgent Care
03.2019 - 05.2019
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Followed up with insurance companies to secure timely payment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Administartive Assistant
The Thomas group
09.2014 - 08.2017
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Organized resources, records and personnel to accomplish aggressive targets.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Increased customer service success rates by quickly resolving issues.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Direct Support Professional
Peoples Care Riverside INC
04.2010 - 11.2013
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
Respite Worker
Rest And Relax Respite Agency
10.2008 - 09.2010
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Assistant director/job coach
01.2007 - 09.2010
- Care rite/stepping stones services
- Started off as job coach mentoring individuals with developmental disabilities on money, behavior, communication, and life skills
- Showed interest in new program opportunities and worked closely with my boss to get new program up and running
- Became the assistant direct of new behavior program and managed the program and employees
- Oversaw weekly scheduling, filed paper work, worked with client’s on scheduled activities, and assisted with meetings.
Education
medical claims and billing certification, u.s -
Associate of Science - Medical Specialties
Stevens-Henager College-Ogden
Ogden, UT04.2019
Certification - Medical Billing
US Career Institute
Online09.2011
Skills
- Knowledge of medical terminology and anatomy
- Extremely efficient in Microsoft products: Outlook, Word, Excel
- Human Relations
- Customer Service
- Document Retrieval
- Employee Training
- Records Management Systems
- Data Entry Documentation
- Time Management
- Office Management
- Self Starter
- Schedule Management
Timeline
Administrative Assistant
Sharemycoach LLC
06.2023 - Current
Floor Manager
THT LLC
11.2020 - 06.2023
Medical Administrative assistant
Total Care Urgent Care
03.2019 - 05.2019
Administartive Assistant
The Thomas group
09.2014 - 08.2017
Direct Support Professional
Peoples Care Riverside INC
04.2010 - 11.2013
Respite Worker
Rest And Relax Respite Agency
10.2008 - 09.2010
Assistant director/job coach
01.2007 - 09.2010
medical claims and billing certification, u.s -
Associate of Science - Medical Specialties
Stevens-Henager College-Ogden
Certification - Medical Billing
US Career Institute
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