Candy Gonzalez
Winnetka,CA
Summary
Dedicated to achieving excellence in work while maintaining a positive and proactive attitude. By embracing challenges with enthusiasm, by fostering a collaborative environment that drives success. Commitment to a growth mindset allows inspiration to others and contributes to achieving collective goals.
Overview
13
13
years of professional experience
Work History
Dispatcher
Stachs LLC
06.2019 - Current
- Customer Service/ Sales
- Inventory management
- Cash Handling
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Accounting Manager/ Office Assistant
New Generation Auto Body
06.2011 - Current
- Tax Preparer/Notary
- Customer Service
- Filing/ Moral booster
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Developed and implemented various procedures to improve accounting process.
- Managed banking reconciliations and monthly balance sheet statements.
- Completed bi-weekly payroll for company employees.
District Manager/ Lead Tax Preparer/ Trainer
Liberty Tax
01.2014 - 12.2019
- Customer Services/ Sales
- Cash Handling
- Call center
- IRS Acceptance agent/ Notary
- Trained and mentored about 100 new personnel hired to fulfill various roles.
- Supervised various locations, enforcing high-quality standards of operation.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
Customer Service Manager
Walmart
09.2012 - 09.2014
- Cashier
- Stocking
- Money Services
- Managed team of customer service representatives, fostering positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Improved service delivery consistency by monitoring and adjusting workflows.
- Defined clear targets and objectives and communicated to other team members.
Education
Pierce College
Woodland Hills, CAHigh School Diploma -
Taft High School
Woodland Hills, CA06.2012
Skills
- Customer Service
- Notary/ Tax preparer
- Data Entry/ Bookkeeping
- Leadership skills
- Great communication skills
- Team player
- Multitasker
References
Available upon request
Languages
Spanish
Native or Bilingual
American Sign Language
Elementary
Timeline
Dispatcher
Stachs LLC
06.2019 - Current
District Manager/ Lead Tax Preparer/ Trainer
Liberty Tax
01.2014 - 12.2019
Customer Service Manager
Walmart
09.2012 - 09.2014
Accounting Manager/ Office Assistant
New Generation Auto Body
06.2011 - Current
Pierce College
High School Diploma -
Taft High School
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