Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Candy Decourcie

Greater Sudbury,canada

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Child and Family Service Manager

ABL
12.2020 - 11.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.taking individuals/ family on the land for land base teaching and therapy.

DILA Youth Worker

Youth Ottawa
06.2015 - 08.2015
    • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
    • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
    • Completed necessary reports and documentation to maintain thorough, accurate case records.
    • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
    • Supervised youth in residential and community-based programs to minimize risks and offer support.
    • Provided key emotional support to special needs youth.
    • Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.

Youth Worker

ABL
06.2010 - 08.2015
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.

Education

Associate of Arts - Community Service Worker

Herzing Collage
Ottawa
06.2021

Associate of Arts - Police Foundation

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
06.2015

High School Diploma -

Lively District Secondary School
Lively, ON
06.2013

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Reliable and Responsible

Languages

English
Professional Working

Timeline

Child and Family Service Manager

ABL
12.2020 - 11.2024

DILA Youth Worker

Youth Ottawa
06.2015 - 08.2015

Youth Worker

ABL
06.2010 - 08.2015

Associate of Arts - Community Service Worker

Herzing Collage

Associate of Arts - Police Foundation

Cambrian College of Applied Arts And Technology

High School Diploma -

Lively District Secondary School

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Candy Decourcie