Candy Decourcie
Greater Sudbury,canada
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Child and Family Service Manager
ABL
12.2020 - 11.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.taking individuals/ family on the land for land base teaching and therapy.
DILA Youth Worker
Youth Ottawa
06.2015 - 08.2015
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
Youth Worker
ABL
06.2010 - 08.2015
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
Education
Associate of Arts - Community Service Worker
Herzing Collage
Ottawa06.2021
Associate of Arts - Police Foundation
Cambrian College of Applied Arts And Technology
Greater Sudbury, ON06.2015
High School Diploma -
Lively District Secondary School
Lively, ON06.2013
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Reliable and Responsible
Languages
English
Professional Working
Timeline
Child and Family Service Manager
ABL
12.2020 - 11.2024
DILA Youth Worker
Youth Ottawa
06.2015 - 08.2015
Youth Worker
ABL
06.2010 - 08.2015
Associate of Arts - Community Service Worker
Herzing Collage
Associate of Arts - Police Foundation
Cambrian College of Applied Arts And Technology
High School Diploma -
Lively District Secondary School
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