Candy Chik

Admin Assistant to the Director in Operating Room and Related Services

• Provided administrative support to the director, including email organization and meeting minutes.
• Helped streamline office workflows and coordinated special projects.

Patient Administrative Assistant (PAA) – Pre-Anesthesia Clinic

• Greet and registered patients in a professional and friendly manner
• Collect patient information and update electronic medical records
• Prepared and organized patient charts to ensure accurate medical records.
• Supported patient intake processes and provided administrative assistance.
• Assist with administrative tasks such as filing, faxing, and scanning documents
• Provided excellent customer service while handling phone calls from patients regarding appointments, billing inquiries, or general questions about their care plans.
• Supported effective communication between healthcare providers, enhancing overall patient care coordination.

• Established a strong rapport with fellow students through consistent communication, empathy, and understanding, fostering trust within the peer community.
• Served as a mentor for incoming students, offering personal insights and experiences to help them navigate college life successfully.
• Collaborated with faculty to identify areas of improvement in student engagement and provided valuable feedback for course enhancement.

• Managed receptionist duties, including answering hotline calls and registering visitors, while overseeing courier and mail services.
• Designed and implemented a streamlined meeting room booking system, significantly improving scheduling efficiency and reducing conflicts.
• Coordinated office maintenance, procurement, and courier services.
• Processed payment requests and managed financial documentation, ensuring accuracy and compliance while following up on contract renewals and petty cash management.
• Provided support for HR tasks, including managing leave and attendance records.
• Organized ad-hoc and festive activities, including sourcing gifts and coordinating deliveries.
• Reduced operational costs with thorough budget analysis and strategic resource allocation.
• Boosted employee satisfaction, organizing regular team-building activities and events.

• Managed front desk operations, collaborating with multiple departments (Reservations, Housekeeping, Finance, Engineering) to ensure seamless service—similar to coordinating patient services in healthcare.
• Led and mentored a team of 25+ staff, including managerial roles, fostering strong communication and problem-solving skills.
• Assisted VIP guests and long-term residents, handling inquiries, complaints, and service requests—parallel to patient relations in healthcare settings.
• Established upsell targets and implemented cost control measures, demonstrating financial acumen and resource management.
• Recruited, trained, and developed staff, preparing Standard Operating Procedures (SOPs) to ensure operational efficiency.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Oversaw daily operations, including room assignments and reservations, ensuring smooth guest experiences—comparable to scheduling and admissions in healthcare.
• Ensured compliance with Forbes service standards, maintaining a high level of professionalism—relevant to healthcare accreditation and patient care standards.
• Managed guest complaints and emergency situations, including medical incidents and safety concerns—developing crisis management and conflict resolution skills.
• Designed training materials and conducted team training, enhancing staff engagement and service quality.
• Assisted in developing Standard Operating Procedures (SOPs) and system setups during the pre-opening phase, demonstrating organizational and administrative expertise.
• Monitored guest feedback, using to improve service and departmental operations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Greeted guests upon arrival and offered assistance.
• Assisted guests with check-ins, account inquiries, and any additional services needed.