Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Candy Cartavio

Surrey,BC

Summary

An organized and motivated, hardworking individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Guest Service Officer

Tommy Gun's Original Barbershop
Surrey, British Columbia
05.2023 - Current
  • Greeted incoming clients professionally and provided friendly, knowledgeable assistance with their booking appointment.
  • Scheduled and booking for walk in clients appointment on the day of services.
  • Processed customer payments using cash register or point of sale terminals according to company policies and procedures.
  • Maintained and verified an accurate record of all client accounts using the computerized system prior to check-in and check-out process.
  • Managed incoming calls from both internal and external customers in a courteous and professional manner.
  • Monitored client satisfaction levels by responding to inquiries, resolving complaints and addressing concerns in a timely manner.
  • Cleaned and maintained front desk area and restocking of the over the counter retail supplies.
  • Ensured proper handling of cash drawer during shift operations.
  • Ensured all the transactions from morning shift until closing shift are tally and properly reported to the upper management.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Checking of products and supplies delivery.
  • Laundry and folding of towel and cape.

Marketing Associate

David's Salon Inc.
Makati City, Philippines
04.2013 - 03.2023
  • Organized events to promote products and services at trade shows and conventions.
  • Cultivated relationships with influencers in target markets for promotional opportunities.
  • Planning and coordinating company events and tie ups.
  • Developed pre-season marketing plans to support department.
  • Developed marketing strategies to drive sales in the company.
  • Salon Blessing Representative.
  • Coordinating, initiating and growing partnership with advertisers and relevant organizations to get free marketing exposure through social media, billboards, television program and radio program.
  • Checking and answering emails in daily basis.
  • Annual meeting with the Salon Managers to discuss the updated tie ups and marketing projects.

Payroll Officer

David's Salon Inc.
Makati City , Philippines
09.2011 - 04.2013
  • Gathered and Processed payroll data and maintained accurate records of employee time, commission, wages, deductions, taxes, benefits, and other information.
  • Reviewed time card for accuracy prior to processing payroll runs.
  • Performed calculations for retroactive pay adjustments due to promotions or job title changes.
  • Entered corrected records into payroll plus and added additional adjustments as required.
  • Tracked employee leave accruals such as vacation days and sick leave based upon company policies.
  • Generated relevant paperwork and payroll reports.
  • Compiled payroll summary report and submit to the accounting heads for processing of salary.
  • Processing of staff 13th month pay and leave payment every last quarter of the year.
  • Provided customer service assistance to staff regarding their paychecks and payroll issues.
  • Maintained confidentiality of sensitive payroll documents and records.

HR Benefits Officer

David's Salon Inc.
Makati City, Philippines
10.2005 - 09.2011
  • Preparation of billing for Social Security System, Philhealth, Pag-ibig contributions and Loan Repayment.
  • Monitoring and remittance of monthly contributions and Loan Repayment.
  • Submission of corresponding monthly and quarterly reports for Social Security System, Philhealth anD Pag-ibig.
  • Processing and monitoring of maternity and sickness claims.
  • Preparation of report of annual taxes withheld from employees.
  • Preparation of individual annual certificate of taxes withheld- BIR Form 2316.
  • To keep file of receipts and reports duly received by the government agencies.
  • To attend to staff queries with regards to their benefits.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Front Desk Receptionist

David's Salon Inc.
Makati City, Philippines
06.2005 - 09.2005
  • Greeted and directed visitors and staff professionally to appropriate departments or individuals, ensuring a welcoming environment.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials to maintain a professional atmosphere.
  • Managed all incoming mail distribution, courier services, faxes and photocopying documents as requested.
  • Coordinated pick-up and delivery of express mail services.
  • Sorted invoices for accounting department by date stamping.
  • Performed clerical duties such as filing, photocopying and faxing.

Secretary/Receptionist

Flinstone Hi-tech Muffler Autoshop
Noveleta, Kawit, Cavite
12.2004 - 06.2005
  • Greeted incoming clients professionally and provided friendly, knowledgeable assistance with their booking appointment.
  • Answered incoming phone calls, responded to customer inquiry in a polite and professional manner.
  • Scheduled appointments for clients, customers, and other visitors.
  • Reviewed billing statements for accuracy before submitting them for payment processing.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Updated daily log book with information about customers entering the premises.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Preparation of weekly payroll which includes monitoring and reviewing of time cards.

Education

GED -

The Philippine Women's University
Sta. Cruz, Laguna - Philippines
05-2002

High School Diploma -

Balian National High School
Balian, Pangil Laguna - Philippines
03-2000

Skills

  • Professional appearance
  • Cross-cultural sensitivity
  • Complaint handling
  • Strong interpersonal skills
  • Guest relations
  • Customer service
  • Computer skills
  • Cash handling experience
  • Reservation management system

Certification

  • May 2010 - Professional Enhancement Program
  • March 2007 - High Impact Customer Management in Cutting Edge Cutting Service Seminar
  • February 2007 - The Buzz - Motivating People to deliver World Class Customer Service
  • October 2001 - Principle of Tour Guiding Seminar
  • January 2001 - Royal Brunei Seminar

References

References available upon request.

Timeline

Guest Service Officer

Tommy Gun's Original Barbershop
05.2023 - Current

Marketing Associate

David's Salon Inc.
04.2013 - 03.2023

Payroll Officer

David's Salon Inc.
09.2011 - 04.2013

HR Benefits Officer

David's Salon Inc.
10.2005 - 09.2011

Front Desk Receptionist

David's Salon Inc.
06.2005 - 09.2005

Secretary/Receptionist

Flinstone Hi-tech Muffler Autoshop
12.2004 - 06.2005

GED -

The Philippine Women's University

High School Diploma -

Balian National High School

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Candy Cartavio