Candus Baca
Livermore
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
15
15
years of professional experience
Work History
Project Manager
First Response Cleanup
04.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Estimator & Project Manager
Perfect Star Heating & Air Conditioning
09.2018 - 12.2023
- Complex, multifaceted role encompassing client engagement, project management and evaluation functions in support of an operationally efficient, growth-focused environment
- Drive high-value business development through expert end-to-end sales and project management; specialize at identifying individual client needs and gaining buy-in for the implementation of targeted solutions:
- Consistently meet/exceed challenging targets and quotas – achieving an exceptional 55% closing ratio (against a 50% target) for tech-set leads and securing an average sales ticket price of $23K against a $14K target.
- Quickly cultivated trusting relationships with clients while gathering requirements to inform estimations and solution proposals for heating, ventilation and air conditioning systems
- Drove $1.85M in revenue within the first 12-months of employment, and $2.4M/$2.8M in years 2 and 3 respectively through class-leading customer service
Estimator & Project Manager
AIS Heating and Air Conditioning
06.2021 - 06.2022
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
Estimator & Project Manager
Haddon Heating & Cooling
04.2020 - 04.2020
- Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
- Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
Estimator & Project Manager
Service Champions Heating and Air Conditioning
09.2018 - 04.2020
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Account Manager
Gexpro Services
04.2017 - 12.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Branch Manager
Lasalle Equipment
11.2010 - 03.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
BA - Pre-Law
Mills College
Oakland, CAOSHA Certified - undefined
IICRC Certified - undefined
Skills
- Project scheduling
- Project planning
- IICRC/OSHA Certification
- Negotiations & Influencing
- Problem-Solving & Solution Selling
- Cross Functional Collaboration
- Document management
- Project estimation and bidding
- Relationship building
- Client relations
Timeline
Project Manager
First Response Cleanup
04.2024 - Current
Estimator & Project Manager
AIS Heating and Air Conditioning
06.2021 - 06.2022
Estimator & Project Manager
Haddon Heating & Cooling
04.2020 - 04.2020
Estimator & Project Manager
Perfect Star Heating & Air Conditioning
09.2018 - 12.2023
Estimator & Project Manager
Service Champions Heating and Air Conditioning
09.2018 - 04.2020
Account Manager
Gexpro Services
04.2017 - 12.2017
Branch Manager
Lasalle Equipment
11.2010 - 03.2017
OSHA Certified - undefined
IICRC Certified - undefined
BA - Pre-Law
Mills College
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