Hi, I’m
Candis Walters
Brampton,ON
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
11
years of professional experience
Work History
The Salvation ArmyBrampton, ON
Shelter Worker
09.2022 - Current
Job overview
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
Chucks RoadhouseBrampton, ON
Server
04.2018 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sun Rich Fresh FoodsBrampton, ON
Customer Care Representative
09.2012 - 07.2018
Job overview
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Navigated multiple computer systems and applications to find information.
- Responded proactively and positively to rapid change.
Education
Sheridan College
Diploma from Social Service Worker
04.2023
Skills
- Needs assessment
- Documentation proficiency
- Cultural Awareness
- First Aid/CPR
- MS Office
- Critical Thinking
- Decision-Making
Volunteer Work
Knights Table
Brampton ON
2018 - 2022
Helped to serve clients warm meals and distribute food from the food bank.
Certified Listeners Society
2020 - Present
Online chat responder providing emotional support to those in need
Kennedy Road Tabernackle
Brampton ON
Provided support to community and outreach events
Timeline
Shelter Worker
The Salvation Army
09.2022 - Current
Server
Chucks Roadhouse
04.2018 - Current
Customer Care Representative
Sun Rich Fresh Foods
09.2012 - 07.2018
Sheridan College
Diploma from Social Service Worker