Candida Haines
Port Hope, ON
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
22
22
years of professional experience
Work History
Customer Service Agent
LineOne
03.2023 - 07.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Customer Support Specialist
Easyhome Rent to Own
08.2001 - 09.2006
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Improved service delivery consistency by standardizing response templates for common customer queries.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
Education
Diploma - Human Resources Management
Algonquin College
Ottawa, None05-2026
Diploma - Accounting
Algonquin College
Ottawa, None11-2024
Skills
- Customer service
- Problem-solving
- Data entry
- Help desk support
- File management
- Complaint handling
- Empathy and patience
- Inbound call management
- Upselling
- Billing inquiries
- Time management
Languages
English
Timeline
Customer Service Agent
LineOne
03.2023 - 07.2023
Customer Support Specialist
Easyhome Rent to Own
08.2001 - 09.2006
Diploma - Human Resources Management
Algonquin College
Diploma - Accounting
Algonquin College
Similar Profiles
Divine AdewuiDivine Adewui
Bilingual Customer Service Representative at LineOneBilingual Customer Service Representative at LineOne
Deborah BarakaDeborah Baraka
Human Resources Assistant Manager at LineOneHuman Resources Assistant Manager at LineOne
Shri Rajeswari Padmanaban AnnapuranieShri Rajeswari Padmanaban Annapuranie
Client Service Representative at Lineone contracts Inc. (TTC- Wheel Trans)Client Service Representative at Lineone contracts Inc. (TTC- Wheel Trans)
Marie WilsonMarie Wilson
Front End Retail Cashier at Home HardwareFront End Retail Cashier at Home Hardware
Sivapriya MihinthanSivapriya Mihinthan
Sales Systems Manager at Novo Nordisk CanadaSales Systems Manager at Novo Nordisk Canada