Candice G Samson
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
8
8
years of professional experience
Work History
RECREATION CASHIER CUSTOMER SERVICE REPRESENTATIVE
NORTH VANCOUVER RECREATION AND CULTURE
02.2017 - Current
- Processed customer transactions accurately and efficiently.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing exceptional service.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash register operations, ensuring secure handling of funds.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Community Service Clerk
District of North Vancouver
08.2020 - 02.2021
- Processed customer transactions accurately and efficiently at service counters.
- Assisted customers with inquiries, providing detailed information about services offered.
- Maintained organized records of service requests and transactions for compliance purposes.
- Collaborated with team members to streamline workflow and improve service delivery times.
- Resolved customer complaints effectively, fostering positive relationships and trust within the community.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
Education
Finance
Douglas College
New Westminster, None06-2007
Skills
- Customer service
- Customer assistance
Timeline
Community Service Clerk
District of North Vancouver
08.2020 - 02.2021
RECREATION CASHIER CUSTOMER SERVICE REPRESENTATIVE
NORTH VANCOUVER RECREATION AND CULTURE
02.2017 - Current
Finance
Douglas College
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